Turki Mohammed AlRajeh
KH,SAUDI
Summary
Accomplished professional with expertise in customer service and client relations, adept at managing banking and financial transactions. Demonstrates strong problem-solving and conflict resolution skills, with a proven ability to communicate effectively across multicultural environments. Experienced in team leadership and training, with proficiency in various computer programs. Committed to leveraging skills to enhance organisational success and drive client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service
Saudi Ground Services Company
Dammam, Eastern Province
06.2016 - 03.2025
- Delivered excellent customer service at airports, ensuring smooth passenger experiences
- Managed check-ins, boarding, and baggage services efficiently
- Coordinated with teams to handle passenger concerns and resolve issues promptly
- Resolved issues swiftly, providing high-quality customer service.
- Supervised staff, ensured excellent customer service.
Senior Teller
Bank Albilad
05.2014 - 05.2016
- Managed financial transactions and ensured compliance with banking policies
- Provided high-level customer service and resolved client concerns
- Trained and mentored junior tellers to enhance operational efficiency
- Managed high volumes of financial transactions accurately and efficiently.
- Handled difficult customer situations calmly, preserving the bank's reputation.
- Led team meetings to share best practices and discuss performance improvements.
Customer Service
Al-Rajhi Bank
04.2012 - 01.2014
- Assisted customers with financial services and account management
- Developed strong relationships with clients to improve satisfaction and retention
- Handled customer inquiries, complaints, and transaction processing
- Improved station's reputation with exceptional customer service skills.
- Enhanced visitor experience by providing excellent customer service.
- Improved customer service by managing appointment schedules effectively.
Education
Bachelor's Degree - Business Technology
College of Technology
Dammam, Eastern Province 01.2022 -
Diploma - Marketing
College of Technology
Dammam, Eastern ProvinceSkills
- Customer Service & Client Relations
- Banking & Financial Transactions
- Problem-Solving & Conflict Resolution
- Multicultural Communication
- Team Leadership & Training
- Proficiency in Various Computer Programs
Certification
- Training Programs and Code of Professional Conduct for New Employees, Al Rajhi Bank
- Counterfeiting and Forgery Detection and Combating Banking Fraud Course, Al Rajhi Bank
Languages
Arabic
English
Timeline
Bachelor's Degree - Business Technology
College of Technology
01.2022 -
Customer Service
Saudi Ground Services Company
06.2016 - 03.2025
Senior Teller
Bank Albilad
05.2014 - 05.2016
Customer Service
Al-Rajhi Bank
04.2012 - 01.2014
- Training Programs and Code of Professional Conduct for New Employees, Al Rajhi Bank
- Counterfeiting and Forgery Detection and Combating Banking Fraud Course, Al Rajhi Bank
Diploma - Marketing
College of Technology
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