Turky Mohammed

1. Updating Customer Data on Odoo:
• Responsible for regularly updating and verifying customer data on the Odoo platform to ensure accuracy and enhance customer experience.
2. Raising and Opening Customer Tickets and Updating Their Status:
• Fully manage the process of ticket creation and follow-up, including raising new tickets and updating the status of requests to ensure timely and effective customer response.
3. Communicating with Customers and Coordinating Their Requests with Various Departments Within the Company:
• Provide comprehensive customer support by handling inquiries and coordinating requests with relevant departments, ensuring the highest level of service delivery.
4. Preparing Semi-Annual Reports on Customer Service Department Performance:
• Prepare and analyze periodic reports reflecting the performance of the Customer Service Department, offering recommendations for process and service improvements.

• Delivered feedback constructively to enhance staff performance.
• Meeting customer needs while staying within budget.
• Control over the resources and assets used to achieve service and sales objectives.
• Regularly reviewed processes and practices to achieve business objectives.

• Completed opening and closing procedures each day.
• Efficiently processed sale, exchange, and refund transactions to reduce customer waiting times.
• used cash registers and point-of-sale systems are used to order and record customer orders and calculate the value of transactions.
• Handling cash, petty cash, and card payments accurately, in managing the logistics of the restaurant at all times.

• Evaluating customers' tastes and budgets to recommend suitable items.
• Updated the way of processing deliveries Processed to refresh and increase sales floor selections.
• Maintain exceptional product knowledge, providing item benefits and care advice to enhance sales.
• Listening to customers' needs and preferences to provide targeted advice and increase sales opportunities.
• Update product labels and prices to reflect discounts and offers.
• Persuasively promote new apparel to drive high-value sales.