Ubaid Alam
Neom, Tabuk,Saudi Arabia
Summary
Thorough customer service professional with multitasking and time management abilities to handle demands of busy contact centre environment. Confident in independently resolving customer problems. Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Customer support officer
Lumi Rent a Car ( Seera Group )
Neom , Saudi Arabia
2023.11 - Current
- Handling 2500 vehicles fleet in our region.
- Providing 24/7 customer support service.
- Keeping all customer record and update in the system.
- Followed up customer queries to check provided solutions met expectations.
- Collaborated closely with sales department to identify, support and maximise expansion opportunities.
- Reduced customer wait times by adhering to call target timeframes.
- Improved customer satisfaction ratings through responsive query resolution.
- Maintained up-to-date client records in database systems.
- Built positive customer rapport through friendly, professional communication.
- Updated customers on special offers and promotions for increased revenue.
- Logged customer communications for complete service records.
- Drove customer retention, building engaging relationships through every interaction.
Operation Supervisor
Cars24
Riyadh, Saudi Arabia
2021.12 - 2023.08
- Arranging delivery for used vehicles
- Preparing delivery notes and updating vehicles on Tamm system
- Transferring vehicle from Cars24 name to customer name
- Hand over vehicles and documents to logistic department for delivery
- Updating all purchased vehicles documents in the Google sheet and keep updated on daily bases
- Managing 10k petty cash for any operation day to day work
- Making MIS on daily bases.
- Followed up customer queries to check provided solutions met expectations.
- Improved customer satisfaction ratings through responsive query resolution.
Fleet Supervisor
Autorent ( Suhail Bhawan Group )
Riyadh, Saudi Arabia
2012.10 - 2021.12
- Making MIS and informed to our manager on daily bases
- Replying mails to customer`s on time and resolving customer`s issue
- Arranging new vehicle delivery and making GRN and creating fleet master's in system
- Getting EDD (Estimate date of delivery) from maintenance team and inform to customers
- Following up with customer about their ready vehicles
- Handling 2000 vehicles fleet in Riyadh region and more than 4000 vehicles fleet in Kingdom.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Streamlined processes to improve and optimise office operations.
Storekeeper
Niagara Conservation Company (KSA)
2011.04 - 2012.10
- Keeping store goods on the proper place
- Making and sharing stock with manager on daily bases
- Making Invoice and delivery note
- Deliver goods to customers and collecting checks and cash.
Customer Support
Al Saif Consultant agency (INDIA)
2007.01 - 2011.01
- Keeping all customers passports and visa on proper place
- Sending passport and visa to all over India for stamping
- Booking ticket after Visa stamping and informing to customers.
Education
High School - Science
Jai Jawan Jai Kisan
Utter Pradesh, India 2007.03 - 2008.03
intermediate - Science
Jai Jawan Jai Kisan
Utter Pradesh 2008.03 - 2009.03
Skills
- Customer Service
- MS Word and MS Excel expert
- Data Entry
- Excellent telephone manner
- Customer communications
- Writing good emails
- Expert in editing photos and videos
- Internet expert
- Paint expert
Languages
English
Advanced
Hindi
Native
Arabic
Intermediate
Urdu
Native
Affiliations
- Surfing internet in free time
- Reading online book & watching videos
- Playing Cricket
- Playing online games
- Traveling
Timeline
Customer support officer
Lumi Rent a Car ( Seera Group )
2023.11 - Current
Operation Supervisor
Cars24
2021.12 - 2023.08
Fleet Supervisor
Autorent ( Suhail Bhawan Group )
2012.10 - 2021.12
Storekeeper
Niagara Conservation Company (KSA)
2011.04 - 2012.10
intermediate - Science
Jai Jawan Jai Kisan
2008.03 - 2009.03
High School - Science
Jai Jawan Jai Kisan
2007.03 - 2008.03
Customer Support
Al Saif Consultant agency (INDIA)
2007.01 - 2011.01