Umair Zafar Choudhary
Jeddah
Summary
Strategic and results-driven Supply Chain & Operations Leader with over 10 years of progressive experience in logistics, warehouse management, distribution, demand planning, and sales forecasting. Proven track record of optimizing end-to-end supply chain operations, improving warehouse efficiency, reducing costs, and enhancing delivery performance across trading, retail, and service sectors. Skilled in leveraging ERP systems, analytics, and forecasting tools to align inventory, procurement, and sales strategies with business goals. Adept at leading cross-functional teams, driving process improvements, and delivering measurable operational excellence in fast-paced, growth-oriented environments.
Overview
12
12
years of professional experience
Work History
Demand Planning & Logistics Operations Lead
LANA Tires Co.
01.2025 - Current
- Improved warehouse space utilization by 25–40% through layout redesign, racking optimization, and better slotting strategies.
- Reduced inbound and outbound processing time by 20% by streamlining workflow, redesigning pick/pack processes, and eliminating bottlenecks.
- Increased on-time delivery performance to 95%+ by coordinating container pullouts, improving dispatch planning, and enhancing last-mile execution.
- Cut inventory discrepancies by 30% through cycle-count improvements, root-cause analysis, and tighter inventory control procedures.
- Reduced logistics costs by 10–15% by optimizing transportation routes, improving load planning, and minimizing detention and demurrage at seaports.
- Enhanced storage capacity by 20% via space optimization initiatives and strategic warehouse reorganization.
- Improved order fulfillment accuracy to 98% by upgrading documentation processes and implementing performance-monitoring tools.
- Reduced container dwell time by 2–3 days through proactive coordination with ports, clearing teams, and warehouse operations.
- Strengthening customer satisfaction scores by improving communication, reducing delivery delays, and resolving operational issues promptly.
- Implemented cross-functional S&OPalignment that increased forecasting accuracy and improved stock availability across all regions.
- Developed KPI dashboards that helped identify performance gaps and drive continuous improvement initiatives.
Regional Operations Supervisor
Maastrak Co
09.2023 - 12.2024
- Achieved 95%+ on-time deliveries across Saudi Arabia by optimizing dispatch schedules and driver routing.
- Reduced delivery delays by 20% and logistics costs by 10%–12% through process improvements and route optimization.
- Streamlined inventory control and warehouse workflows, cutting stock-outs by 30%, and boosting operational efficiency by 25%.
- Supervised daily warehouse operations and staff, maintaining zero safety incidents, and increasing team productivity by 20%.
- Implemented workflow enhancements that increased warehouse throughput by 25% and improved order fulfillment accuracy.
- Supervised regional operations to enhance workflow efficiency and productivity across multiple facilities.
- Developed strong relationships with key stakeholders, resulting in improved communication and collaboration.
- Enhanced customer satisfaction through proactive communication, issue resolution, and cross-department collaboration.
Operations Supervisor- Chauffeur Services
CityLink Group of Companies
02.2021 - 08.2023
- Managed daily fleet operations, route planning, and driver scheduling to maximize efficiency and reduce costs.
- Ensured full compliance with transportation laws, safety standards, and internal SOPs.
- Monitored key operational KPIs, including on-time service rates, vehicle utilization, and client satisfaction.
- Developed and managed budgets for fuel, vehicle maintenance, staffing, and department resources.
- Introduced and led driver training programs focused on handling emergency situations such as road accidents.
- Maintained and monitored periodic vehicle maintenance records to ensure fleet reliability and safety.
- Addressed operational issues and client concerns promptly, ensuring high-quality service delivery.
Operations Supervisor- DSP
CityLink Group of Companies
02.2021 - 08.2023
- Led last-mile delivery operations, managing a fleet of 120 couriers, and achieving over 98% on-time delivery performance.
- Recruited, trained, and managed couriers in line with Amazon's operational guidelines, improving team productivity by 20%, and reducing errors by 15%.
- Oversaw daily logistics, route performance, and package delivery metrics, optimizing routes to reduce average delivery time by 1–2 hours per day.
- Maintained and scheduled vehicle inspections and repairs, achieving 100% fleet availability, and minimizing service downtime.
- Coordinated with Amazon's logistics platform, generating real-time reports that led to a 10% improvement in operational efficiency and faster issue resolution.
HR & Project Coordinator
Ejaadah for Trading & Contracting
09.2017 - 01.2021
- Handled HR operations including attendance tracking, leave management, and performance records.
- Supported cross-departmental coordination and conflict resolution efforts.
- Maintained project documentation, coordinated meetings, and tracked project milestones.
- Liaised with vendors and supported procurement and compliance processes.
Senior Key Account Executive
Al Amoudi Trading Co. Ltd.
01.2014 - 07.2017
- Managed major retail accounts including Bindawood, Danube, Manuel, and Al Raya, ensuring strong business relationships and account growth.
- Coordinated order processing, deliveries, and after-sales support, achieving 99% order fulfillment accuracy and timely deliveries.
- Analyzed market and competitor trends to optimize sales strategies, resulting in a 15–20% increase in category sales.
- Grew sales volume and strengthened client partnerships in the appliances and food categories, achieving annual revenue growth of 18%.
- Negotiated pricing and promotional campaigns that boosted profit margins by 10% while maintaining customer satisfaction.
Education
Bachelors - International Business Management
Staffordshire University
Kuala Lumpur, Malaysia09.2013
Skills
- Operational strategy development
- Supply chain management
- Demand forecasting
- Safety oversight
- Space optimization in warehouses
- Team leadership
- Client and stakeholder relationship
- KPI analysis
- Process optimization
- Motivational attitude
- Scheduling coordination
- Workforce optimization
- Logistics coordination
- Inventory control
Languages
English:
Full Professional
Arabic:
Professional Working
Urdu:
Native or Bilingual
Awards
Best DSP PROVIDER (PEAK SEASON), Amazon Saudi Arabia, 2023
Timeline
Demand Planning & Logistics Operations Lead
LANA Tires Co.
01.2025 - Current
Regional Operations Supervisor
Maastrak Co
09.2023 - 12.2024
Operations Supervisor- Chauffeur Services
CityLink Group of Companies
02.2021 - 08.2023
Operations Supervisor- DSP
CityLink Group of Companies
02.2021 - 08.2023
HR & Project Coordinator
Ejaadah for Trading & Contracting
09.2017 - 01.2021
Senior Key Account Executive
Al Amoudi Trading Co. Ltd.
01.2014 - 07.2017
Bachelors - International Business Management
Staffordshire University