Microsoft Retail Management System
Umar Khitab
IT MANAGER
Riyadh
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
4
4
Languages
Work History
IT Manager
Imtiaz Al Arabia Co
Riyadh
07.2021 - Current
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Guided organizational technology strategy and roadmaps.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Customized and repaired technology based on staff requests.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Partnered with project team members to identify and quickly address problems.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Wrote policy, procedure and manuals governing internal IT use.
- Oversaw IT department operations and training.
- Coordinated technical training and personal development classes for staff members.
- Managed over 90 Stores in all over Saudi Arabia
Brand Manager
Gingersnaps, Boboli & Diamantine
Riyadh
03.2015 - 07.2021
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Organized and delivered training sessions for new product content and technological advancements.
- Cooperated and worked closely with communications team to develop marketing strategies to boost brand awareness.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Prepared and administered annual budget of $20Million.
- Oversaw product planning and demand management on monthly basis in order to maintain adequate product levels.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Motivated team members to continuous improvement in promoting and selling target products.
- Created printed marketing materials designed to drive campaigns.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Assistant Brand Manager
Imtiaz Al Arabia Co.
Riyadh
03.2013 - 03.2015
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Ran markdown reports, managed store replenishment and analyzed buying reports.
- Updated pricing and signage to complete product displays and educate customers.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Verified products appeared at correct locations in proper quantities.
- Planned and coordinated product availability for advertising and promotion purposes.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Established strong vendor relationships to maintain and support business.
- Collected, analyzed and modeled sales trends and customer preferences data to inform inventory development decisions.
- Completed inventory accounts to keep records current and promote accurate ordering.
Merchandiser
Imtiaz Al Arabia Co.
Riyadh
08.2010 - 03.2013
- Publishing Category performance & Inventory reports on periodical basis
- Controlling Open To Buy and releasing Purchase orders
- Master data management
- Resolving Store & Warehouse issues
- Controlling the overall shrinkage of store and DC by implementing the proper
- SOP
- Regulating ordering by fixing Min & Max (MBQ’s) store wise
- Planning & tracking of waybills required for movement of material on warehouse and store
- Follow up with Suppliers for dispatches & deliveries of material on time
- Responsible for make all plans & reports for management to complete the projects
- Good knowledge of logistic operations like distribution, transportation and
- Warehousing management systems and services
- Liquidating aged inventory by clearance sale
- Analyzing promotions and margins on daily basis
Merchandiser
Kids Kingdom Company LTD
06.2008 - 06.2010
- Riyadh, Saudi Arabia
- Kids Kingdom Company Ltd was the Kids store same like Ziddy, they close the operation in 2010
- They had the following department inside the stores 1
- Furniture 2
- Garments 3
- Toys Department 4
- Accessories 5
- School Bags and Uniform 6
- Barber Shop Page 4 of 6
- My Core Job Responsibilities was Handling furniture and Toys section in Kids
- Kingdom,
- Working with DGM to Make the order and follow-up
- Publishing Category performance & Inventory reports on periodical basis
- Controlling Open To Buy and releasing Purchase orders
- Regulating ordering by fixing Min & Max (MBQ’s) store wise
- Planning & tracking Order placed to Different suppliers in China and Italy
- Follow up with Suppliers for dispatches & deliveries of material on time
- Responsible for make all plans & reports for management to complete the projects
- Liquidating aged inventory by clearance sale
- Analyzing promotions and margins on daily basis
- Making the plan how to display inside the store
- Purchasing the toys from Local Market and china as well
- Finalizing the pricing as per company Gross Margin Policy
- Calculating the Landed Cost to finalize mode of shipment.
Computer Operator
Khushhali Bank Ltd
Islamabad
05.2006 - 06.2008
- Sound Knowledge and working on MIS (Management Information System) of
- Banking System
- To update the accounts of borrowers upon the receipt of installments /
- Payments
- To remain in touch with the branches to resolve their problem
- To update the data in Credit System Module (CSM) for the identification of any fraud or Borrower restricted to apply re-loan
- To finalize branch wise MIS Back-up on monthly basis and ensuring dispatch to all borrower
- Updating of Data Processing Loan
- Verify ILA, Cash Flow, Individual Credit Score Sheet and Nadra Verified
- Coupon
- Generating Reports on the basis of different Criteria
- Rectification
- Processed requests for service from internal and external customers.
Computer Hardware Engineer
GM International
Riyadh
01.2004 - 02.2005
- Completed troubleshooting for Windows, MacOS and Linux-based desktops and laptops.
- Designed computer hardware components and peripheral devices.
- Investigated hardware product issues involving materials and software and devised solutions.
- Liaised between sales department, engineers and customers, offering guidance on client recommendations.
- Monitored operating equipment age and functionality for enterprise-class client, identifying and initiating necessary upgrades.
- Secured system integrity through software intervention, air gapping and social engineering mitigation training.
- Met regularly with clients to discuss project specifications and milestones and provide updates on progress.
- Authored power supply guidelines for custom-designed computing systems, balancing hardware consumption requirements with power-saving efforts.
- Analyzed and advised clients on computing requirements for specific software.
- Researched complex technical issues and provided resolutions.
- Built and modified computing systems to client specifications.
- Traveled to customer sites to provide prompt resolutions to issues.
Education
Driving Retail Profitability - Retail
Academy Singapore
Singapore 01.2015 - 01.2015
Retail Growth Through Effective Analysis -
Retail Academy Singapore
Singapore 01.2015 - 01.2015
Bachelor of Computer Science - CS, Computer Sciences
Allama Iqbal Open University
Islamabad 04.2003 - 04.2008
Intermediate - Computer Science, Mathematics
PAF SHAHEEN INTER COLLEGE LOWER TOPA
Murree, Pakistan 01.2001 - 01.2003
Skills
Merchandise PlanningStock Management
Risk mitigation planning
Documentation and reporting
Infrastructure development
Product development
Training and Development
Planning and Coordination
Category growth
Strategy development
Budgeting and Allocation
Brand development
Budgeting
Accomplishments
- Run the Kids brands as Brand Manager for 6 Year. Brand growth from 7 stores to 30th stores in Saudi Arabia with the yearly budget of approximate 50Million SAR.
- Implement SHIPHERO fulfillment software during COVID.
- Transfer the normal warehouse to E-Commerce warehouse.
- Completed the ERP ICG Project on time and Convert 85 Stores to new ERP in 6month period of time.
- Completed the Footfall counter implementation of 85 Stores.
- Completed RFID POC and now moving towards rollout.
- Complete store infrastructure Changed
Software
Shopify
RFID
Footfall Counter Software
CCTV Camera Software
On going projects
1. RFID with Checkpoint
2. ICG Integration with, finance, Footfall and bank Terminal
3. ICG integration with the Brands to send them daily sales and stock status.
4. Company Executive Dashboard
5. CRM System (Loyalty, Insight, Engage)
6. Warehouse Management System (WMS)
7. Order Management System
Timeline
IT Manager
Imtiaz Al Arabia Co
07.2021 - Current
Brand Manager
Gingersnaps, Boboli & Diamantine
03.2015 - 07.2021
Driving Retail Profitability - Retail
Academy Singapore
01.2015 - 01.2015
Retail Growth Through Effective Analysis -
Retail Academy Singapore
01.2015 - 01.2015
Assistant Brand Manager
Imtiaz Al Arabia Co.
03.2013 - 03.2015
Merchandiser
Imtiaz Al Arabia Co.
08.2010 - 03.2013
Merchandiser
Kids Kingdom Company LTD
06.2008 - 06.2010
Computer Operator
Khushhali Bank Ltd
05.2006 - 06.2008
Computer Hardware Engineer
GM International
01.2004 - 02.2005
Bachelor of Computer Science - CS, Computer Sciences
Allama Iqbal Open University
04.2003 - 04.2008
Intermediate - Computer Science, Mathematics
PAF SHAHEEN INTER COLLEGE LOWER TOPA
01.2001 - 01.2003