UROOJ LODHI
Business Development
Jeddah
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
7
7
Certifications
5
5
Languages
Work History
Office Manager to CEO/Owner
Darb Fuel Company
MAKKAH
08.2021 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Prepared meeting rooms and materials and recorded important information.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Managed office operations while scheduling appointments for department managers.
- Developed standard operating procedures for all administrative employees.
- Delivered performance reviews, recommending additional training or advancements.
- Maintained computer and physical filing systems.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Sourced vendors for special project needs and negotiated contracts.
- Compared vendor prices and negotiated for optimal savings.
- Managed day-to-day business operations
Business Development Manager
Sign One Advertising & Signage Company
Jeddah
08.2020 - 07.2021
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Identified distributor challenges related to corporate service offerings in order to formulate potential solutions.
- Performed research to uncover potential target areas, markets and industries.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated, prepared and signed contracts with clients.
- Kept meticulous client notes and updated account information in company databases.
- Collected data and performed customer needs analysis.
CEO Office Manager
Sejel Technology Co. Ltd.
Jeddah
03.2015 - 07.2020
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports and presentations.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Facilitated training and onboarding for incoming office staff.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supported business and hospitality needs of corporate partners and staff during meetings and company events.
- Transcribed meeting minutes to support sales, business development and senior management teams.
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened personal and business calls and directed to appropriate party.
- Managed residential property issues and prepared homes prior to client arrival.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Wrote reports, executive summaries and newsletters.
- Executed basic banking and bookkeeping tasks.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Oversaw daily household activities for traveling clients.
- Managed and reviewed filing and office systems.
Executive Secretary to Country Manager
Red Bull GmbH
Jeddah
01.2010 - 01.2015
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Created plans and communicated deadlines to complete projects on time.
- Used coordination and planning skills to achieve results according to schedule.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Onboarded new temps by entering employee information into systems.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
PA to Executive Director
Emaar The Economic City
Jeddah
01.2008 - 12.2009
- Resolved problems, improved operations and provided exceptional service.
- Monitored company inventory to keep stock levels and databases updated.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Increased customer satisfaction by resolving issues.
- Carried out day-to-day duties accurately and efficiently.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
Education
BBA - Accounting And Finance
Osmania University
Hyderabad, India 01.1987 - 12.1989
Skills
Policy and procedure modification
Workflow planning
Office management
Clear oral/written communication
Travel coordination
Office administration
Organizational skills
Excellent multi-tasking ability
Team Bonding
Project Management
Certification
Successful skills for office managers
Timeline
Office Manager to CEO/Owner
Darb Fuel Company
08.2021 - Current
Business Development Manager
Sign One Advertising & Signage Company
08.2020 - 07.2021
CEO Office Manager
Sejel Technology Co. Ltd.
03.2015 - 07.2020
AMADEUS TICKETING ADVANCE
03-2012
AMADEUS TICKETING BASIC
02-2012
Executive Secretary to Country Manager
Red Bull GmbH
01.2010 - 01.2015
CPID
06-2009
Interpersonal and Interdepartmental communications
08-2008
Successful skills for office managers
07-2008
PA to Executive Director
Emaar The Economic City
01.2008 - 12.2009
MCSA
10-2002
Microsoft Certified Professional
09-2002
BBA - Accounting And Finance
Osmania University
01.1987 - 12.1989