Usama Khan
Riyadh
Summary
A highly skilled and results-oriented IT Support Specialist and System Administrator with 6+ years of hands-on experience in managing and troubleshooting IT infrastructures, providing technical support, and ensuring the optimal performance of computer systems and networks. Proficient in maintaining hardware and software systems, including servers, workstations, and network equipment. Adept at diagnosing and resolving technical issues, performing system backups, and managing user access and security protocols. Strong knowledge of various operating systems (Windows, Linux, macOS). Excellent at customer support, problem-solving, and maintaining a high level of user satisfaction. Proven ability to streamline processes, improve system performance, and support business continuity. Effective communicator with a collaborative approach to working with cross-functional teams.
Overview
6
6
years of professional experience
1
1
Certification
Work History
System Administrator
SAT Microsystems
11.2024 - Current
- Working for a client named Boutique Group a hospitality company located in Riyadh.
- Diagnosed and troubleshoot software and hardware problems, providing timely solutions to maintain workflow.
- Delivered IT induction sessions for new employees, introducing them to company IT systems and protocols.
- Streamlined service desk processes, introducing efficiencies that improved response times and user satisfaction.
- Maintained up-to-date knowledge of current technology trends, applying insights to improve service delivery.
- Liaised between IT and other departments, translating technical requirements into business solutions.
- Conducted remote troubleshooting sessions, guiding users through steps to resolve issues effectively.
- Logged all service desk interactions in the ticketing system, ensuring accurate tracking of issues and resolutions.
- Facilitated user access management, granting permissions and setting up accounts in line with security policies.
- Provided detailed guidance on IT policies and procedures, enhancing user understanding and compliance.
- Analyses service desk performance data, identifying trends and making recommendations for improvement.
- Implemented security measures, including regular updates and patches, to safeguard against cyber threats.
- Managed first-line support inquiries, resolving technical issues for users efficiently to minimize downtime.
- Coordinated with external vendors for timely repair and maintenance of IT equipment, ensuring minimal service disruption.
- Handled support desk calls, communicating complex technical information clearly and succinctly for optimal service user understanding.
- Provided first-class PC support, using outstanding working knowledge of various Windows and Microsoft Office applications.
- Managed user accounts, permissions, and email services to secure company data.
- Assisted customers with software package installations, enabling high-performing IT systems.
- Assisted in the deployment of new hardware and IT assets across the organization.
- Customized desktop environments to meet individual user preferences and requirements.
- Monitored system performance and recommended upgrades to enhance operations.
IT support Specialist
International Applications Company
09.2024 - 11.2024
- Specialized in technical assistance for on-site and remote users.
- Managed troubleshooting and vendor relations in IT support
- Resolved IT support tickets for incident and request management.
- Handled sensitive customer data responsibly, adhering strictly to all company policies regarding data privacy and protection.
- Installed software updates, ensuring optimal system performance.
- Collaborated cross-functionally for improved operational efficiency.
- Supported end-users with prompt issue resolution, enhancing productivity levels.
- Guidance on Technology upgrades and system optimization.
- Manage backups and system reliability.
- Implemented new technology initiatives, resulting in more efficient work processes.
- Optimized server functionality through regular maintenance checks and upgrades.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Asset Management System and User Bio metrics and new user joining and training on devices etc.
IT Support Engineer
Equinox Engineering EPC India Pvt Ltd Pune
08.2021 - 08.2023
- Head office And Remote support to branch offices DNS, AD, DHCP, Network folders, Network Printer, User Creation Laptop, Desktop, Network Printer, Broad Band, Outlook 20013,2016, Desktop related call, File server, Active directory users related tickets, Mail issue for office 365, Client server network related issue, Server monitoring and alert tickets Software MacAfee, MS office, Tally ERP 9, Backup, Spiceworks Ticketing Tool, New user Creation, VLAN, IP Camera, Access card & Attendance machine their software Working on Data Sheets on the ONGC and IOCL project.
- Delivered swift problem resolution by diagnosing and fixing network connectivity issues.
- Provided efficient customer service through the installation, configuration, and maintenance of hardware and software systems.
- Established and supported wireless LAN controllers and access points to provide wireless solutions with streamlined hardware.
- Installed multiple platform workstations, such as Linux, Windows 10 & 11, macOS Sierra, to test hardware and software compatibility.
- Managing the pipeline data of RA Bills and PO's on MS Excel and Working on daily DPR Remote software Team viewer, Intel Admin, Vendor management, Asset management, Problems management, Incident management, New Asset & software procurement & implementation, Asset Inventory New Project Management.
- Customer relationship Management.
- Carried out new hardware installations and updates, keeping systems functional and secure.
System Administrator
LiveWeaver India Pvt Ltd Pune
04.2021 - 08.2021
- Installed and configured Windows 10, Linux, and Ubuntu operating systems
- New PC installations with various applications software's.
- Managed installation and upkeep of PCs, modems, and printers
- Managed scanner and multimedia installations effectively as a System Administrator
- Network Printer's configuration trouble shooting.
- Administered configuration for laser jet printer and scanner.
- Updating the SRS with the available electronic circuits and components require for the project.
- Procurement of electronic circuit and components and asset management of the electronic circuits and components.
- Enhanced system performance by implementing regular software updates.
- Troubleshot hardware issues to prevent downtime in operations.
- Coordinated IT projects, ensuring timely completion and success.
- Evaluated and recommended hardware upgrades based on user needs and budget constraints.
Junior System Engineer
Puresoft Consulting Pune
04.2019 - 04.2021
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Installed and troubleshot Windows on PCs and laptops
- Resolved printer issues promptly to ensure uninterrupted productivity
- Managed asset and vendor relationships effectively
Education
Bachelor's - Electronics and TeleCommunications
Pune University Pune, India
Diploma - Electronics and TeleCommunications
A.I.S.S.M.S College of PolyTechnic Pune, India
High School Diploma - Science
Sardar Dastur Hormazdiar High School
Skills
- System Administration:- Windows 11, Linux(Ubuntu), MacOS
- Security:- Firewalls, VPN's, Antivirus
- Cloud Platforms:- Azure
- Networking:- TCP/IP, VLAN, DNS, DHCP, VPN
- DHCP
- IP address configuration
- DNS
- Active Directory
- Backup and restore Space Management
- Incident Management and Chain Management
- Spice works Ticketing Tool
- ITSM Manage Engine Service Desk Plus
- Office 365
- Workstation Updates for SSCM and WSUS
- Asset Management and Vendor Management
- ITIL framework understanding
- Multitasking efficiency
- End-user training
- Cloud services navigation
- IT inventory management
- SLA management
- Microsoft office suite
- Software configuration
- MS Office applications support
Languages
English
Hindi
Marathi
Arabic
Affiliations
- Football, Reading and Listening to music.
Certification
MCSA.
Preparing for Azure AZ-104 certification.
Additional Information
- India Mobile No:- +91 9765802719.
- Transferable Aqama.
Timeline
System Administrator
SAT Microsystems
11.2024 - Current
IT support Specialist
International Applications Company
09.2024 - 11.2024
IT Support Engineer
Equinox Engineering EPC India Pvt Ltd Pune
08.2021 - 08.2023
System Administrator
LiveWeaver India Pvt Ltd Pune
04.2021 - 08.2021
Junior System Engineer
Puresoft Consulting Pune
04.2019 - 04.2021
Diploma - Electronics and TeleCommunications
A.I.S.S.M.S College of PolyTechnic Pune, India
High School Diploma - Science
Sardar Dastur Hormazdiar High School
MCSA.
Preparing for Azure AZ-104 certification.
Bachelor's - Electronics and TeleCommunications
Pune University Pune, India
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