Usman Haidar
Jeddah,Mecca Region
Summary
Skilled Waiter adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
10
10
years of professional experience
Work history
Waiter
lahore hotel
Jeddah, 02
10.2021 - 03.2023
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Managed timing standards in food deliveries to minimise delays.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Opened, poured and served alcoholic and non-alcoholic beverages.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Verified ID of customers to determine eligibility for consumption of alcoholic beverages.
- Practiced healthy and safety measures to comply with regulations.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Storekeeper
sana co.
Faisalabad, pakistan
01.2013 - 12.2018
- Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Ordered stock to guarantee optimised economic value in line with financial restrictions.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
- Enhanced loss prevention by strengthening premises security and access control, resulting in significant theft reductions.
- Resolved complaints and product refunds with care and professionalism, maintaining customer satisfaction.
- Tracked and reported on key KPIs to evaluate performance, including stock availability, sales and service levels.
- Reduced inventory obsolescence by [Number]%, resulting in fewer economic losses than previous averages.
- Minimised waste by [Number]% by correcting inefficiencies in stock management processes.
- Implemented health and safety best practices to comply with regulations.
- Operated and maintained cash registers with sufficient cash floats.
- Trained staff to maximise sales and deliver on store targets.
- Strengthened stock taking processes through automation, reducing inventory discrepancies.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Built customer rapport by identifying specific needs and making appropriate product recommendations.
- Minimised costs by negotiating with suppliers and introducing process efficiencies.
- Analysed sales trends to improve product availability and enhance profits.
- Handled staff payroll and holiday requests to support stable store coverage.
- Coached team to deliver top-quality customer service and uphold brand values.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Completed opening and closing procedures each day.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Assisted in recruiting, hiring and onboarding store staff.
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Oversaw daily store cleaning and general store maintenance to keep high company standards.
- Acted as liaison between staff and management to maintain two-way communications that improved store performance.
- Maintained strong partnership with Operations Manager to keep alignment and timely communication.
- Enforced licensing laws, health and safety regulations and all regulatory guidelines and legislation at all events.
- Built brand loyalty by promoting company loyalty schemes, hosting events and engaging with repeat customers.
- Solicited customer feedback to understand customer needs and constantly improve product offerings.
- Maximised profitability through efficient budgeting and identified opportunities for growth.
- Kept awareness of competitor activity and developed ideas to promote store.
- Understood what drives overall business success and prioritised and delivered quality results.
- Exceeded sales targets consistently by assisting customers in selecting and purchasing merchandise.
- Upheld positive and proactive approach to challenges, using initiative and demonstrating commitment and flexibility.
- Led regular staff performance reviews to provide guidance and support for individual development.
- Challenged and inspired team members to achieve business results.
- Set SMART goals for store team, developing staff abilities and increasing sales performance.
Education
Matric - Matric
Govt High School Jaranawala
Faisalabad Pakistan04.2010
Skills
- In-depth food and wine knowledge
- DUPLICATE - Point of Sale system operation
- Effective sales techniques
- Food ingredients expert
- Efficient under pressure
- Extensive hospitality background
- Fine dining experience
- Food safety understanding
- Spirits, wine and food service
- Highly responsible and reliable
- Advanced beverage knowledge
- Point Of Sale system operation
- COVID-19 hygiene measures
- High-volume dining
- Food and beverage specialist
- Section management
- Table check-ins
- Food and beverage service
- Upbeat, outgoing and positive
- Menu memorisation
- Cleaning requirements
- Interpersonal skills
- Barista experience
- FOH procedures
- Product inventory maintenance
- Table service
- Food and beverage knowledge
- Special dietary requirements
- Guest rapport
- Food hygiene protocol
- Efficient payment processing
- Menu knowledge
- Spirits knowledge
Languages
Urdu
Fluent
Arabic
Beginner
English
Beginner
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Waiter
lahore hotel
10.2021 - 03.2023
Storekeeper
sana co.
01.2013 - 12.2018
Matric - Matric
Govt High School Jaranawala
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