Usman Khalid
Jeddah,Saudi Arabia
Summary
Dynamic and results-driven professional with extensive proficiency in SAGE ERP System, MS Office Suite, and exceptional business management skills. Demonstrates strong commercial acumen and decision-making ability, coupled with excellent coaching and interpersonal skills to inspire and lead teams effectively. Adept at handling pressure and challenges, with a proven track record of motivating teams to achieve organisational goals. Committed to leveraging negotiation skills and communication expertise to drive business success.
Overview
13
13
years of professional experience
4023
4023
years of post-secondary education
Work history
Area Supervisor
National Fuel Co
Jeddah, Mecca Region
10.2023 - 07.2025
- Monitoring Site Supervisors daily tasks at fuel stations.
- Supervise Forecourt employees on operating fuel pumps
- Maintaining Site Housekeeping Standards
- Ensuring Standard procedures are followed to minimize sales loss
- Ensuring that set delivery guidelines are being followed at each site
- Maintaining high standards of services
- Providing of Licenses at each site
- Tracking Fuel Sales vs Budget
- Tracking CA Sale Targets vs Budget
- Managing employees and subordinates at all sites
- Monitor customer service on Visits
- Monitoring & Rectifying Customer Complaints
- Conducting Sales Audit
- Conducting Petty Cash Audit
- Conducting Site Readiness Audit
- Keeping close check on stock level for optimum stock level at each station.
- Daily Reporting & Analysis of Reconciliation.
- Conducting random site visits to ensure strict implementation of SOP across network and raise reports upon noncompliance
- Commissioning of 9 New Sites within 2 Months
- Achieving 142 % CA Target for assigned sites.
- 97 % Fuel Target Achieved for achieved sites
Auditor
National Fuel Co
02.2022 - 10.2023
- Conduction Cash & Stock Audit to minimize discrepancies.
- Conducting full inventory Audits to minimize pilferage & discrepancies & keeping system and Physical stock aligned.
- Keeping close check on stock level for optimum stock level at each station.
- Daily Reporting & Analysis of Reconciliation.
- Conducting random site visits to ensure strict implementation of SOP across network and raise reports upon noncompliance.
- Completed reviews of personal or business records in cases of insolvency and bankruptcy.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Provided training to junior auditors, fostered a culture of knowledge sharing and continuous learning.
- Assisted in fraud investigation, safeguarded company reputation and assets.
Trainer & Process Specialist
Petromin Express & Petromin Diesel
05.2017 - 01.2022
- Achieving Sale Target of Several KPI, s through proper follow up and Coaching of Staff.
- Staff Training in Sales KPI, s and SOP KPI, s
- Ensuring Customer Satisfaction through Resolving Complaints and Improving Outlet Operation.
- Conducting full inventory Audits to minimize pilferage & discrepancies & keeping system and Physical stock aligned.
- Keeping close check on stock level for optimum stock level at each station.
- Daily Reporting & Analysis of full audits and bay checks.
- Conducting random station visits to ensure strict implementation of SOP across network and raise reports
- Reporting and improving any gaps found on random visits for proper action from concerned management
- Outstanding Employee of Year (2018)
- Trained 100+ Staff about Quality Customer Experience and Sales KPI, s.
- 16.4% Sale improvement through Non-Oil KPI, s in 2021.
- Customer Satisfaction improved from 73% to 91% and maintained it throughout year.
- Streamlined onboarding process for new hires by designing a robust orientation programme.
- Developed employee skills by delivering comprehensive training programs.
Sales & Audit Officer
Pakistan Business Group
10.2015 - 09.2016
- Managed Retail Sale of two department stores & one building material store
- Auditing complete inventory of stores monthly
- Hiring sale staff for stores & providing them with training in sales
- Running promotions with help from suppliers on different items
- Preparing orders for new stock & return on dead stock
- Daily deposit of sale in banks
- Achieved highest ever sales in 2015 in two department stores
- Made record of selling 470 tons of building material and highest sales of cement in first quarter 2016
Sales Executive
Adnan Telecom
07.2012 - 01.2015
- Meeting with potential customers for product introduction and details of benefits
- Making contracts and Facilitating internet Connection through technical team
- Sending monthly bills and ensuring timely collection
- Preparation of tele cards, activation and delivery to customers
- Responsible for resolving billing issues between customer and Finance department
- Issuing duplicate Cards and PIN no.
- Resolving Customer Complaints
- Best Salesman for year 2012 %2013
- Highest Collection for year 2013 & 2014.
- 500 connections for year 2013.
- Crafted compelling pitches for securing high-value deals with clients.
Education
B.A - Economics
Bahauddin Zakariya University
Diploma in Graphic Designing - Computer Science
Nicon. College
04.2005
Skills
- Proficiency in use of SAGE ERP System
- Proficiency in MIRA System
- Proficiency in use of MS Word
- Proficiency in use of MS Excel
- Proficiency in use of MS PowerPoint
- Ability to deal with pressure and stress
- Excellent Coaching and Interpersonal Skills
- Ability to lead team
- Ability to work under pressure
- Ability to handle challenges
- Decision-making ability
- Sense of responsibility
- Commercial acumen
- Business Management
- Negotiation Skills
- Good Communication skills
Languages
English
Fluent
URDU
Advanced (C1)
Arabic
Intermediate
Hobbies
- Book Reading
- Travelling
- Current Affairs
- Community Service
- Sports
Timeline
Area Supervisor
National Fuel Co
10.2023 - 07.2025
Auditor
National Fuel Co
02.2022 - 10.2023
Trainer & Process Specialist
Petromin Express & Petromin Diesel
05.2017 - 01.2022
Sales & Audit Officer
Pakistan Business Group
10.2015 - 09.2016
Sales Executive
Adnan Telecom
07.2012 - 01.2015
B.A - Economics
Bahauddin Zakariya University
Diploma in Graphic Designing - Computer Science
Nicon. College
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