Usman Shah
Riyadh ,Pakistani
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
10
10
years of professional experience
Work history
Operation Incharge
landmark Arabia
Riyadh, Riyadh Region
03.2021 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Championed change management initiatives, promoting operational excellence within the organization.
- Displayed excellent listening skills; fully understood the context before beginning transcriptions which resulted in highly accurate output.
- Utilized excellent communication skills to explain entitlements clearly and empathetically.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
Store supervisor
Nasir bin Fusan
Riyadh, Riyadh Region
11.2015 - 12.2020
- Completed administrative tasks promptly contributing to efficient store operations.
- Coordinated staff rota for balanced workload and efficient store operations.
- Lead staff training sessions improving overall team productivity.
- Handled delivery logistics for seamless stocking of new arrivals.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Assisted in inventory management to maintain sufficient stock levels.
- Created an inviting store environment enhancing customer shopping experiences.
- Trained new employees, leading to competent store personnel.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Fostered team collaboration, creating a supportive work atmosphere for staff members.
- Ensured adherence to company policies, resulting in a well-regulated working environment.
Education
High School Diploma - 2010
The Lahore School
Lahore Pakistan Diploma - 2012
Farhan Institute
Lahore Skills
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Strategic planning
- Leadership
- Public Relations
Languages
English
Intermediate
Arabic
Intermediate
Timeline
Operation Incharge
landmark Arabia
03.2021 - Current
Store supervisor
Nasir bin Fusan
11.2015 - 12.2020
High School Diploma - 2010
The Lahore School
Diploma - 2012
Farhan Institute
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