Usman Siddique
Riyadh,01
Summary
A highly motivated and results-oriented Sales Executive with five years of experience in sales and one year in customer service. Proven track record of exceeding sales targets, building strong client relationships, and utilizing data-driven insights to inform strategies. Proficient in Power BI, Excel, SQL, and Python, enabling data analysis and reporting to support decision-making and optimize business performance. Excellent communication, negotiation, and problem-solving skills, with the ability to work independently and as part of a team to achieve organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Unit Executive
ONE-STOP TRACKING SOLUTION
09.2022 - Current
- Handled 50+ customer inquiries and complaints daily, achieving a 95% customer satisfaction rate by resolving issues promptly.
- Successfully processed 100+ orders per week, ensuring timely billing, shipping logistics, and accurate record maintenance in the company database.
- Collaborated with sales and operations teams to meet customer needs, improving service delivery by 20% through streamlined communication.
- Conducted customer satisfaction surveys, providing actionable insights that contributed to a 10% improvement in overall customer service performance.
Management Tickets
FORMULA 1 STC SAUDI ARABIAN GRAND PRIX 2022
03.2022 - 04.2022
- Sales strategy development and implementation
- CRM software and database management
- Data analysis and reporting (Power BI, Excel, SQL, Python)
- Relationship building and management
- Process Improvement and Automation
- Client presentations and negotiations
- Market research and analysis
- Microsoft Office Suite
- Effectively managed multiple tasks under tight deadlines without compromising quality or customer satisfaction levels.
Sales Executive
OPPO MOBILE TECHNOLOGIES PTV LTD.
12.2016 - 11.2021
- Developed and implemented sales strategies that increased revenue by 20%
- Conducted market research and analysis to identify new business opportunities
- Collaborated with internal teams to ensure timely delivery of products and services to clients
- Prepared and delivered presentations to clients and prospects, showcasing products and services
- Tracked and reported sales performance metrics, including revenue, pipeline, and conversion rates
- Provided feedback to senior management on market trends, competitive activity, and customer needs
Education
Senior Secondary - Arts
Government Postgraduate College No.1 Abbottabad
Abbottabad,Pakistan01.2015
Skills
- Sales strategy development and implementation
- Data analysis and reporting (Power BI, Excel, SQL, Python)
- CRM software and database management
- Client presentations and negotiations
- Relationship building and management
- Market research and analysis
Languages
English
Urdu
Volunteer Experience
Management Tickets, 03/22, 04/22, Formula 1 STC Saudi Arabian Grand Prix 2022, Jeddah, Saudi Arabia, Sales strategy development and implementation, CRM software and database management, Data analysis and reporting (Power BI, Excel, SQL, Python), Relationship building and management, Process Improvement and Automation, Client presentations and negotiations, Market research and analysis, Microsoft Office Suite
Maven
https://mavenanalytics.io/profile/Usman-siddique/205232720
Certification
Certifications:
- Power BI, Excel, SQL, and Python – AIN GenX
Timeline
Customer Service Unit Executive
ONE-STOP TRACKING SOLUTION
09.2022 - Current
Management Tickets
FORMULA 1 STC SAUDI ARABIAN GRAND PRIX 2022
03.2022 - 04.2022
Sales Executive
OPPO MOBILE TECHNOLOGIES PTV LTD.
12.2016 - 11.2021
Certifications:
- Power BI, Excel, SQL, and Python – AIN GenX
Senior Secondary - Arts
Government Postgraduate College No.1 Abbottabad
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