Vaishnavi Sewnundhun
Camp Diable
Summary
Dynamic Customer Experience Officer at Rogers Capital Credit Ltd, skilled in enhancing client satisfaction through effective problem-solving and relationship building. Proven ability to streamline service delivery and train staff, leveraging strong communication and financial analysis skills to drive results and foster loyalty. Committed to optimizing customer interactions and achieving organizational goals.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
Customer Experience Officer
Rogers Capital Credit Ltd
Port Louis
02.2025 - Current
- Assisted in resolving customer inquiries to enhance satisfaction and loyalty.
- Collaborated with team members to improve service delivery processes and standards.
- Conducted regular feedback sessions to gather insights on customer experiences.
- Utilized CRM systems to track customer interactions and ensure effective communication.
- Provided training support to new staff on customer service protocols and tools.
- Participated in team meetings to discuss ways to optimize the customer experience.
- Answered customer inquiries via telephone, email, online chat, and in-person.
- Reviewed policies regularly to ensure that they align with current industry standards.
Branch Officer
Rogers Capital Credit Ltd
Port Louis
04.2024 - 01.2025
- Managed customer inquiries and resolved issues efficiently.
- Processed loan applications and maintained accurate records.
- Provided support to clients in understanding financial products.
- Collaborated with team members to ensure smooth service delivery.
- Trained new employees on branch procedures and policies.
Salesperson
Cash and carry
Rose belle
10.2018 - 12.2018
- Engaged customers to understand their needs and preferences.
- Demonstrated product features to enhance customer understanding.
- Assisted in inventory management and stock replenishment tasks.
Education
Bsc(hons)Business Management Specialisation in Financial Risk Or Services - Business Management Specialisation
Open University of Mauritius
Reduit / curepipe 02.2025 - 08.2025
Skills
- Customer service
- Financial analysis
- Team collaboration
- Problem solving
- Loan processing
- Complaint handling
- Remote office availability
- Active listening
- Relationship building
- Teamwork and collaboration
- Emotional intelligence
- Inbound call answering
- Product knowledge
- Goal setting
- Teamwork skills
- Information gathering
- Problem-solving aptitude
- Excellent communication
- Microsoft office
- Complaint resolution
- Time management
Timeline
Customer Experience Officer
Rogers Capital Credit Ltd
02.2025 - Current
Bsc(hons)Business Management Specialisation in Financial Risk Or Services - Business Management Specialisation
Open University of Mauritius
02.2025 - 08.2025
Branch Officer
Rogers Capital Credit Ltd
04.2024 - 01.2025
Salesperson
Cash and carry
10.2018 - 12.2018