Valeria Ramirez Ortega
Clearview
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PSA BDP Australia
09.2022 - Current
- Coordinated international shipments, ensuring compliance with customs regulations and documentation requirements.
- Managed logistics operations, optimizing freight routes to enhance delivery efficiency and reduce transportation costs.
- Developed and maintained relationships with carriers, negotiating rates to achieve favorable shipping terms for clients.
- Oversaw tracking of shipments, providing real-time updates to clients and addressing any logistical issues promptly.
Commercial Cleaner
Cirka Pty Ltd
02.2016 - 03.2022
- Night shift cleaner (general office cleaning)
- Ensured cleanliness and sanitation of commercial spaces.
- Operated advanced cleaning equipment.
- Trained and mentored new team members on effective cleaning practices and safety protocols.
- Maintained inventory of cleaning supplies.
- Cleaned building floors by vacuuming, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Handled equipment, chemicals, and materials properly and with caution.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
House Cleaner
Hire a Butler
04.2019 - 12.2020
- Developed efficient cleaning schedules to optimize workflow and ensure timely completion of tasks.Conducted regular inspections to uphold quality standards and identify areas for improvement.
- Collaborated with team members to enhance coordination and communication during large-scale cleaning projects.
- Disinfected and mopped bathrooms
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Commercial Assistant of Regional Manager
Coltrans S.A.S.
01.2014 - 01.2016
- Support the regional manager in various commercial duties related to different clients.
- Send quotations for insurance and both sea and air imports as required by clients, ensuring the lowest possible cost.
- Create shipping instructions for different departments based on the shipment type and the client’s guidelines (air, ocean, export, customs).
- Arrange for the pickup of goods at the origin.
- Ensure that clients receive all necessary shipment documents, along with alerts and updates throughout the process.
- Follow up on client satisfaction regarding the shipping process.
- Manage the customer complaint system within the branch. Evaluate each complaint, forward it to the appropriate department, analyze feedback and solution strategies, and follow up to issue reports.
- Restructure the customer complaint system to enhance efficiency and develop better, long-lasting solutions.
Import Logistics
Spataro Napoli
01.2013 - 01.2014
- Placing orders for fabrics with different suppliers globally.
- Negotiating prices, terms, and delivery dates for the goods.
- Ensuring suppliers deliver fabrics on time and promptly informing the production team of any changes.
- Analyzing the most efficient shipping methods for fabrics based on time and cost considerations, including comparisons between air and ocean freight depending on urgency.
- Selecting the appropriate freight forwarder by evaluating costs, transit times, and services offered. -
- Tracking all air and ocean shipments to keep the production department updated on the delivery dates of goods arriving at the factory.
- Negotiating improved import rates with two different freight forwarders to reduce the overall cost of production.
Inhouse Import Logistics
Valley Cargo
01.2012 - 01.2013
- Coordinating all import processes for MAC Batteries (car batteries manufacturer), within the lead time established by the company.
- Arranging pick up of goods in origin.
- Determine dispatch route (air or sea) depending of the type of product, urgency and cargo details.
- Sending shipping instructions to shipping lines and airlines for legal documents. Checking and approving documents upon receive.
Customer Service Argos Group
Interworld freight Ltds.
01.2011 - 01.2012
- Managing the complete import process of the main client, Cementos Argos for three cities, Bogota, Medellin and Cali.
- Sending general quotations to the client for air and ocean services every 6 months.
- Coordinating delivery of goods with suppliers, confirming date and place of delivery, cargo dimensions and weight.
- Sending instructions for issuing of transport documents. Checking and approving documents upon receive.
- Sending pre-alerts with all customs documents to the customer.
- Keeping the customer up to date of the whole import process: suppliers delivery date, goods arrival date to port and delivery date of cargo at the different factories.
- Issuing and sending invoice for each import process.
Education
Certificate IV - International Business
Australian Centre of Further Education ACFE
01.2019
Diploma - International Business
Australian Centre of further Education ACFE
01.2018
Cambridge Course - undefined
Ability English
01.2016
Bachelor - Marketing and International Business
Universidad Autonoma de Occidente
01.2012
Skills
- Strong attention to detail
- Cost/time saving planning
- Adaptability to all kind of situations and work environment
- Strong time management skills and ability to work in a high-pressure environment
- Excellent problem-solving skills developed through recognising clients’ needs and meeting them
- Fluent in Spanish and English
- Reliability and punctuality
- Efficient cleaning techniques
Certification
- Working with children check
- White card
- R.S.A. (Responsible Service of Alcohol Program) RGIT Australia November 2016
- Police Check
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Service Representative
PSA BDP Australia
09.2022 - Current
House Cleaner
Hire a Butler
04.2019 - 12.2020
Commercial Cleaner
Cirka Pty Ltd
02.2016 - 03.2022
Commercial Assistant of Regional Manager
Coltrans S.A.S.
01.2014 - 01.2016
Import Logistics
Spataro Napoli
01.2013 - 01.2014
Inhouse Import Logistics
Valley Cargo
01.2012 - 01.2013
Customer Service Argos Group
Interworld freight Ltds.
01.2011 - 01.2012
Diploma - International Business
Australian Centre of further Education ACFE
Cambridge Course - undefined
Ability English
Bachelor - Marketing and International Business
Universidad Autonoma de Occidente
Certificate IV - International Business
Australian Centre of Further Education ACFE