Vanessa Baldassarre
Seaton
Summary
Detail-oriented and results-driven administrative and risk operations professional with over a decade of experience across the financial services, insurance, and infrastructure sectors. Proven expertise in managing sensitive data, supporting compliance frameworks, and streamlining operational processes. Adept at risk assessment, stakeholder engagement, and delivering accurate reporting and analysis. Highly regarded for precision, adaptability, and supporting organisational risk strategies and digital systems transformation.
Overview
2026
2026
years of professional experience
Work History
Site/Operations Administrator (Ad Hoc Projects)
Downer (Transport & Infrastructure)
08.2022 - Current
- Supported SLT and various project teams with administration and operations coordination.
- Processed employee timesheets, generated POs, and managed invoices using JDX.
- Assisted with new starter mobilisations and site register maintenance.
- Facilitated vendor communications and provided WHS administrative support.
- Ensured compliance with documentation and policy updates.
Customer Service Specialist – Insurance Administra
BT Financial (Westpac Group)
03.2020 - 08.2022
- Processed insurance policy amendments and legislative changes for superannuation members.
- Reviewed data anomalies and exceptions within quality reports.
- Responded to requests from members, advisors, and employers, ensuring accurate quoting and issue resolution.
- Provided peer training and contributed to process improvements.
- Supported the COVID-19 early superannuation release program.
Eligibility Officer
Gallagher Bassett
10.2019 - 03.2020
- Lodged and assessed worker injury claims while coordinating stakeholder information.
- Initiated risk assessments and determined liability based on stakeholder input and legislative guidance.
- Liaised with medical professionals, employers, and legal representatives.
- Recommended factual investigations and facilitated early intervention strategies.
Senior Resolutions Specialist / Sales Consultant
Origin Energy Australia
01.2011 - 10.2019
- Delivered technical support, account maintenance, and managed customer hardship and disputes.
- Trained new hires and mentored team members through the "PAL Program."
- Achieved KPIs and maintained strong customer service across multiple platforms.
- Handled high-volume inbound calls, processing payments and troubleshooting account issues.
Culinary Roles
Additional Experience 2005 – 2015
- Culinary Roles (Various, including Apprentice Chef, Commis Chef and Head Chef Patissier)
- Managed kitchen operations and team training across high-volume venues.
- Ensured adherence to HACCP and food safety standards.
- Developed operational processes for service efficiency and product quality.
- Demonstrated precision, creativity, and resilience under high-pressure environments.
Education
Certificate IV in Customer Contact
Australian Qualifications Framework
South Australia01-2017
Certificate IV in Patisserie
TAFE SA
Regency Park, SA01-2014
Certificate III in Hospitality -Commercial Cookery
TAFE SA
Regency Park, SA01-2010
Certificate I in Kitchen Operations
TAFE SA
Windsor Gardens, SA01-2005
Skills
- Customer service
- Attention to detail
- Recordkeeping and file management
- MS office
- Office management
- Data confidentiality
- Conflict resolution
- Time management
Accomplishments
- Guinness World Record Participation – Largest High Tea Party (2014)
- Key contributor to COVID-19 Super Early Release Scheme (BT Financial)
Languages
Italian
Native or Bilingual
Timeline
Site/Operations Administrator (Ad Hoc Projects)
Downer (Transport & Infrastructure)
08.2022 - Current
Customer Service Specialist – Insurance Administra
BT Financial (Westpac Group)
03.2020 - 08.2022
Eligibility Officer
Gallagher Bassett
10.2019 - 03.2020
Senior Resolutions Specialist / Sales Consultant
Origin Energy Australia
01.2011 - 10.2019
Culinary Roles
Additional Experience 2005 – 2015
Certificate IV in Customer Contact
Australian Qualifications Framework
Certificate IV in Patisserie
TAFE SA
Certificate III in Hospitality -Commercial Cookery
TAFE SA
Certificate I in Kitchen Operations
TAFE SA
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