Vanessa Coles
Evanston Park
Summary
Dynamic leader and problem-solver with proven success at Sonder and Goodstart Early Learning. Excel in fast-paced environments, enhancing team efficiency and client service through innovative process improvements and strong organisational skills. Fostered team growth and client loyalty, demonstrating exceptional customer service and collaboration abilities. Achieved notable increases in team morale and operational efficiency without compromising on service quality.
Overview
11
11
years of professional experience
Work History
Support Services Officer
Sonder
03.2021 - Current
- Working in a fast-paced environment
- Managing Clinician diaries with client booking
- Exceptional Customer Service Skills
- Demonstrated experience dealing with clients who are highly distressed or experiencing a mental health crisis
- Identified areas for process improvement, resulting in increased efficiency within the Support Services Team.
- Trained and mentored new team members with processes to excel in their roles
- Provided backup to other team members/sites, completing various tasks whenever employee was absent or at lunch.
- Delegated tasks to support staff to organize and improve office efficiency.
- Built strong relationships with clients, fostering trust and loyalty through exceptional service.
Director
Goodstart Early Learning
01.2014 - 03.2016
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed a team of approximately 20 educators in a 90 place centre
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Completed rosters for all employees, ensuring we worked within required adult to child ratio
Education
Diploma in Community Services - Community Services
Health Industry Training
Online09.2025
Diploma in Children's Services - Education
TAFE SA
Gilles Plains, SASkills
- Focused on providing exceptional Customer service
- Strong Organization skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Office Administration
- Management experience
Timeline
Support Services Officer
Sonder
03.2021 - Current
Director
Goodstart Early Learning
01.2014 - 03.2016
Diploma in Community Services - Community Services
Health Industry Training
Diploma in Children's Services - Education
TAFE SA
Similar Profiles
Maarif MohammadMaarif Mohammad
Director, Strategic Sourcing & Procurement at SonderDirector, Strategic Sourcing & Procurement at Sonder
Stephany ReyesStephany Reyes
Front Desk Hospitality Supervisor at SonderFront Desk Hospitality Supervisor at Sonder
Max AdelmanMax Adelman
Front Desk Agent at SonderFront Desk Agent at Sonder