Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Varughese Abraham

Varughese Abraham

Pathanamthitta,Thekkethil kidangannoor , pathanamthitta

Summary

Talented Project Manager with years of experience in service leadership roles. Coordinates daily operations through strategic staff and resource planning. Knowledgeable in industry trends to remain ahead of competitors, meeting evolving consumer demands. Hardworking service management professional with extensive experience in [Area of expertise] leadership. Skilled in business planning and organisation to maintain smooth daily operations. Leads by example to motivate high-achieving, dedicated service teams. Seasoned team leader committed to improving customer satisfaction levels. Skilled at policy implementation, strategic planning, and staff governance. Actions feedback to capture measurable success. Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. Resourceful Project Manager with [Number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Qualified [Job Title] versed in all aspects of project management from inception to completion. Excels in recruiting and talent acquisition, as well as optimizing team skills. Track record of on-time rollouts that met all project milestones and surpassed quality expectations. Hardworking Project Manager offering more than [Number] years of leadership experience working with [Type] teams on [Type] projects. Successful at building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract management, contractor oversight and construction administration. Motivated Project Manager with [Number] years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction. Technical Project Manager successful at directing change management initiatives requiring fast-paced execution. Accomplished in project management with proven success in [Type] industry. Offers strong analytical, planning and organizational skills to manage competing demands. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Determined [Job Title] adept at assigning tasks to team members based on individual strengths. Communicated with key project stakeholders to ascertain project requirements. Dedicated [Industry] professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Reliable employee seeking [Job Title] position. Offering excellent communication and good judgment. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic Industrial Catering eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Resourceful Project Manager with [number] years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget and financial management. Motivated Project Manager with [number] years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction. Driven [Job Title] with strong stakeholder management experience. Works well under pressure to tight timescales in both traditional and agile environments. Focused on shaping projects to successfully deliver on KPIs to budget and quality standards. Self-motivated Project Manager with experience in delivering large-scale [Type] projects. Brings accountable leadership of project teams with solid understanding of technical and IT systems. Delivers on project goals within time, budget and quality constraints. Talented business service agent professional with extensive experience in [Type] field. Skilled in building positive, productive contact networks to maximise client exposure. Driven and focused to negotiate profitable business outcomes. Motivated [Job Title] with wide-reaching expertise across varied sales and advertising platforms. Uses exemplary communication and negotiation abilities to build and deliver profitable, high-exposure campaigns. Adaptable and proactive to meet diverse client needs. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach. Customer-oriented [Job Title] with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development. Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Organised and dependable [Job Title] with [Number] years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Accomplished [Type] student, pursuing [Area of study] eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things. Passionate [Job Title] with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines. Experienced [Job Title] with over [Number] years in [Type] industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Overview

20
20
years of professional experience

Work History

Project Manager

Nesma United Trading
Khobar, Eastern Province
04.2022 - Current
  • Developed organisational policies for administrative oversight and internal controls.
  • Streamlined processes to improve and optimise office operations.
  • Planned revenue generation strategies designed for growth.
  • Monitored health and safety measures for guaranteed compliance.
  • Controlled resources by department or project and tracked use in [Software].
  • Designed and implemented training to further develop staff based on business goals.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Represented organisations at seminars, conferences and business events.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Created classification systems to manage archives.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Drafted procedural statements and guidelines for company-wide use.
  • Created digital file classification system for company-wide use.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Handled negotiations with outside vendors and service agencies to meet group needs.

area catering supervisor

Alber Abela Catering
oman, oman
04.2017 - 01.2022
  • Led safety, delivery, cost and quality of [Number] work teams across [Location].
  • Optimised staff performance by identifying development needs and ensuring training was obtained.
  • Conducted routine tours through operating areas to verify safe and efficient operations.
  • Drove continuous improvement by ensuring timely, accurate reporting of near misses, incidents and accidents.
  • Reinforced customer service practices, improving customer satisfaction levels by [Number]%.
  • Maintained positive staff relations and conditions of employment, boosting staff retention by [Number]%.
  • Coached, managed and developed [Number] junior staff to consistently meet and exceed individual KPIs.
  • Avoided overspending by constantly monitoring cost control procedures for staff and inventory.
  • Enabled smooth operations, managing staff rotas in Timegate to guarantee optimal coverage.
  • Implemented mandatory OSHA and safety training, cutting accidents by [Number]%.
  • Created and implemented recognition programmes that led to [Number]% lower staff turnover rate.
  • Coordinated business operations, managing contracts worth an annual revenue of £[Number].
  • Effectively managed [Type] budgets of up to £[Number] through dedicated [Action].
  • Developed and implemented [Type] system to increase department productivity by [Number]%.
  • Maintained advanced [Area of expertise] knowledge to facilitate department growth and [Result].
  • Continuously encouraged all employees within [Type] department to present positive, exemplary image to customers through [Skill] and [Skill].
  • Identified and diminished performance gaps by coaching and supervising [Number] subordinates.
  • Developed empowering employee culture focused on equipping staff to independently meet customer needs.
  • Oversaw [Number]% increase in sales over [Timeframe] period.
  • Built and maintained working relationships with [Job title] and [Job title] to facilitate seamless running of department.
  • Reconciled daily sales transactions to balance and log day-to-day revenue with [Software].
  • Motivated team members to successfully exceed [Type] targets by [Number]% month-on-month.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Supervised [Number] staff members to ensure first-class workmanship and successful delivery of [Type] targets.
  • Analysed and interpreted store trends with [Software] to facilitate planning.
  • Recruited and trained department staff to instill [Company]'s high standards and [Type] best practice.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Implemented successful marketing and promotional strategies worth over £[Amount] in yearly revenue.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Rotated merchandise and displays to feature new products and promotions.
  • Systematised [Number] units of inventory, improving rate of internal loss prevention by [Number]%.
  • Implemented [Type] and [Type] process-improvement initiatives within department resulting in [Result].
  • Updated policies to reflect changing conditions and maintain optimal safety standards for all employees.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Completed[Timeframe] payroll for [Number] employees with [Software] and [Software].
  • Coached [Number] sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings by [Number]%.
  • Directly generated £[Number] in department revenue through [Action] and [Action].
  • Prepared and served [Number]+ high-quality meals per event using documented recipes to satisfy varied dietary requirements.
  • Built and maintained excellent working relationships with produce suppliers to ensure quality of ingredients and efficient delivery discrepancy resolution.
  • Recruited and trained catering staff according to strict [Type] and [Type] standards to avoid health and safety policy breaches.
  • Contributed £[Number] in financial growth over [Timeframe] through effective cost control and culinary excellence.
  • Successfully and cost-effectively managed catering budgets of up to £[Number] through [Action].
  • Performed [Type] audits and temperature control inspections, recording and monitoring for risk and [Type] policy compliance.
  • Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
  • Inspected produce orders upon arrival, maintaining documentation and storing within [Timeframe] to avoid spoilage.
  • Maintained an exceptionally high standard of food presentation and quality control through [Action] and [Action] to guarantee customer satisfaction.
  • Effectively supervised [Number]+ staff, coordinating workflows to maximise service efficiency.
  • Planned and executed innovative menus and food service design, increasing repeat business opportunities and customer retention by [Number]%.
  • Hired and managed catering staff to perform best practices and quality standards.
  • Collected payments and provided receipts and invoices to customers.
  • Hired and trained both permanent and temporary staff members.
  • Designed catering packages to increase sales and customer experience.
  • Responded to questions, complaints and concerns from guests during events.
  • Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
  • Recorded ingredients and quantity of catering supplies to maintain accurate inventory.
  • Facilitated payment collection and payroll for employees bi-monthly.
  • Customised appetisers, main courses and desserts for small and large events.
  • Planned and developed menus for catering events to meet expectations and budgets for clients.
  • Cooperated with stakeholders to deliver catering solutions appropriate for events and programmes.
  • Estimated food consumption for appropriate ordering from vendors and to avoid waste.
  • Monitored external catering concessions and vendors for compliance with health, safety and licensing protocols.
  • Collaborated with clients and internal stakeholders throughout event planning stages to understand catering requirements.
  • Supervised food preparation for events, assessing for quality, proper plating and portioning.
  • Identified and arranged for catering team training, building skills and knowledge.
  • Loaded and unloaded tableware and catering supplies before and after catering vehicles.
  • Enriched guest experiences by diplomatically managing complaints, proactively anticipating and resolving issues.
  • Upsold catering packages with reasonable prices to acquire more customers.
  • Worked with chefs to plan menus according to client needs and budgets.

Project Supervisor

catering projects supervisor
khobar, saudi
01.2008 - 12.2015
  • Planned meals for events of up to [Number] people.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Upsold catering packages with most profitable outcomes for [Company] without sacrificing client desires.
  • Placed orders with vendors on regular basis.
  • Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
  • Designed catering packages to increase sales and customer experience.
  • Handled payment collection and payroll of [Number] employees.
  • Handled day-to-day processes of catering including scheduling, ordering food and planning events.
  • Hired and trained both permanent and temporary staff members.
  • Met with clients to outline desired goals and to prepared quotes for overall catering costs.
  • Arranged and coordinated catering and signage with external providers.
  • Promoted seasonal offers to maximise event space bookings.
  • Hired temporary event staff based on budgets, event size and specialised skills required.
  • Advised customers on various catering and drinks package options.
  • Facilitated smooth running of events averaging [Number] guests.
  • Supervised external contractors to achieve successful events.
  • Led tours for customers planning events, weddings and conferences.
  • Determined client budget, vision and requirements through consultations.
  • Obtained client feedback to determine improvements for future events.
  • Assessed individual customer needs and recommended event packages to suit.
  • Coordinated accessory and table-dressing hire for weddings and parties.
  • Organised invite list and managed registrations for [Number]+ guests.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Created bespoke packages for clients based on event requirements.
  • Designed event set-up and displays to match client requests.
  • Explained event packages, options and prices clearly to customers.
  • Managed large-scale events from initial planning to successful completion.
  • Provided audio-visual equipment to suit exact conference and seminar requirements.
  • Registered and briefed attendees on event schedules.
  • Obtained best prices for external services through research, building relationships and negotiation.
  • Negotiated costs with suppliers to meet client event budgets.
  • Made frequent project plan adjustments to meet required timelines and budget constraints.
  • Monitored expenditures and reduced budget overages with frequent audits and reconciliations.
  • Enforced adherence to project specifications and requirements to foster on-time completion.
  • Communicated with internal and external stakeholders to evaluate KPIs and formulate project strategy.
  • Assisted with resource allocation, delegating labour and materials to achieve established objectives.
  • Utilised industry-leading project management software to retain precise records and manage resources.
  • Implemented project plans and requirements to drive progress.
  • Established proactive strategies to mitigate delays and reduce corporate risks.
  • Supported team morale with periodic progress meetings and incentives for milestone achievement.
  • Conducted thorough risk assessments and ROI forecasts to reduce vulnerabilities.
  • Defined project scope, milestones and task allocation to establish and maintain clear progress plans.
  • Led and motivated talented project teams, achieving targets within stipulated deadlines.
  • Secured new business opportunities by conducting research and networking.
  • Managed estimation processes by preparing bid packages, procurement plans and contract reviews.
  • Tracked and communicated project status, timelines and action items from project inception to delivery.
  • Built company reputation by managing and successfully delivering projects.
  • Interviewed and hired top-performing talent.
  • Delivered exceptional service to clients, maintaining relationships for future business opportunities.
  • Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
  • Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
  • Analysed industry trends to identify process improvements and business opportunities.
  • Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
  • Built relationships with stakeholders through outstanding client management skills.
  • Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
  • Managed desires and expectations for key stakeholders across numerous high-value projects.
  • Managed scopes and deadlines using different project management methods.
  • Led meetings with department executives to review project status, drafting action plans to deliver proposed changes.
  • Delivered projects on time and under budget through strict implementation and cost controls.
  • Drove client retention through quality project execution.
  • Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.
  • Negotiated with suppliers to reduce costs.
  • Reduced downtime with effective scheduling and resourcing.
  • Achieved high client satisfaction through consistent delivery and communication.
  • Reduced costs by allocating site resources and subcontractors for strict budget controls.
  • Developed analytics tools to track project progress and impact.
  • Delivered on revenue targets and service KPIs.
  • Submitted performance feedback to stakeholders, keeping project teams on track.
  • Determined project schedules and kept projects on track using proactive adjustments to workflow.
  • Chaired project governance reviews and resolved challenges.
  • Designed project presentations and reports for executive teams.
  • Improved operations by generating project status reports and identifying issues for corrective action.
  • Minimised accidents and incidents with comprehensive health and safety procedures.

Front Office Manager

Sree Krishna Inn
Ernakulam, india
05.2006 - 12.2007
  • Effectively promoted brand loyalty scheme, boosting repeat bookings by [Number]%.
  • Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
  • Provided outstanding guest experience, ensuring team members had current knowledge of hotel products, services and policies.
  • Leveraged value proposition by ensuring proactive involvement in sales familiarisation trips and VIP visits.
  • Analysed payroll cost against forecasted occupancies to ensure optimal performance.
  • Prevented overspending by constantly monitoring budgets and payroll records.
  • Facilitated accurate performance assessment, hosting [Frequency] strategy meetings to review key metrics.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Used up-selling techniques to promote hotel services and facilities, resulting in [Number]% profitability increase.
  • Managed, trained and developed [Number] front office staff to consistently exceed individual performance KPIs.
  • Drove guest experience by anticipating needs and preferences, cutting complaints by [Number]%.
  • Kept back of house accounts and records updated, enabling clear performance monitoring.
  • Delivered stringent health and safety compliance across hotel departments.
  • Controlled expenditure, oversaw purchasing and maintained accurate counts.
  • Partnered with local entertainment and dining venues on mutual promotional strategies.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Directed maintenance staff to keep facility and grounds at optimum standards.
  • Maximised occupancy rates by optimising reservation and housekeeping processes.
  • Developed and implemented hotel-wide policies and procedures to increase revenue.
  • Managed hotel budgets through careful planning and business strategy.
  • Devised employee management strategy to improve staff satisfaction and reduce turnover rate.
  • Organised services and allocated resources for conferences, charitable events and private gatherings.
  • Monitored local accommodation market to guide pricing decision-making.
  • Designed long-term strategies relating to HR, budget governance, and marketing.
  • Coached front of house teams in delivering smooth, professional reception services.
  • Maintained excellent security provisions for appropriate hotel and grounds control.
  • Recruited high-performing hospitality staff, onboarding with appropriate training.
  • Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
  • Sourced cost-effective solutions for required maintenance works.
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  • Facilitated corporate functions, conferences and other large scale events.
  • Assessed labour needs, driving strategic recruitment for adequate staffing levels during busy periods.
  • Supported housekeeping management in maintaining first-class hotel conditions.
  • Coordinated strategies to protect hotel property, staff and guests.
  • Tackled food waste by refining kitchen practices, resulting in reduced costs.
  • Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
  • Used customer satisfaction survey findings to address improvement areas.

Front Office Assistant

hotel front office assistant
Trivandrum, india
07.2005 - 05.2006
  • Greeted and assisted [Number] [Type] visitors [Timeframe].
  • Addressed customer queries using knowledge of [Area of expertise].
  • Answered incoming calls politely and courteously, using [Type] standard greetings.
  • Assisted [Job title] with additional [Type] tasks including [Task], [Task] and [Task] during busy periods.
  • Delivered exceptional guest service throughout entire [Type] process.
  • Secured reception area and deposited belongings.
  • Managed [Number] [Type] reservations [Timeframe] using [System].
  • Completed reception duties in line with [Type] policies and procedures.
  • Tailored guest journey for [Type] visitors by employing [Skill], [Skill] and [Skill].
  • Accurately handled cash transactions in line with [Type] standards.
  • Sorted and distributed [Type] mail to [Number] employees.
  • Managed day-to-day admin, including file organisation, spreadsheet development and report writing.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Processed invoices and payments using accounting software.
  • Handled media and public relations inquiries by allocating relevant company spokespersons.
  • Registered visitors, guests and contractors upon arrival, providing relevant building access passes.
  • Oversaw daily office operations and equipment maintenance.
  • Improved current filing system by moving to cloud-based storage solution.
  • Enhanced operational processes using technology and automation.
  • Received and screened high-volume internal and external communications, including calls, email and mail.
  • Updated department organisational charts for HR planning.
  • Greeted guests and clients with warmth and professionalism.
  • Coordinated content for company website and social media channels.
  • Built high-performing spreadsheets using advanced Excel functions and calculations.
  • Diagnosed and resolved tech issues in collaboration with IT team.
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Delivered event catering and logistics in line with strict budgets.
  • Planned travel arrangements for staff and executives, coordinating and communicating booking information.

Food and Beverage Server

Presidency Hotel
Ernakulam, india
02.2005 - 07.2005
  • Resolved guest complaints with [Number]% positive outcome, using attentive listening and verbal communication skills.
  • Optimised guest experience, checking in with guests to assure satisfaction with each course and beverage.
  • Maintained a safe working environment, incorporating safe food handling standards across all tasks.
  • Prevented shift disruptions, maintaining and restocking back-of-house in line with service needs.
  • Processed [Number]+ food orders per shift, repeating orders to guests guarantee accuracy.
  • Minimised guest complaints by understanding and clearly communicating allergies and intolerances.
  • Smoothened shift transitions by resetting F&B areas for next service.
  • Ensured a seamless dining service, cooperating closely with servers, porters and kitchen staff.
  • Shared menu knowledge to effectively assist guests with questions and special requests.
  • Provided smooth, pleasant dining experience in a fast-paced [Type] restaurant, serving [Number]+ guests daily.
  • Suggested restaurant menu improvements that generated £[Number] in additional sales.
  • Used MICROS POS to complete daily sales and inventory reports with [Number]% accuracy.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Welcomed guests with warmth and enthusiasm, recommending beverage and snack choices based on customer preferences.
  • Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
  • Maintained neat, attractive dessert displays, replenishing items regularly to maintain visual appeal.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Provided attentive, professional front-of-house service by checking reservations and showing guests to correct tables.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Education

High School Diploma - Hospitality

Academy For Management Studies
Kerala, India
09.2005

Skills

  • Possesses credible skill on customer care
     With good sense of leadership
     Effective Communication Skills
     Willingness to work and Learn
     Attention to Detail and ability to accept direction
     Punctuality
     Positive Images and Tidy appearance
     Office system knowledge and internet

Languages

Malayalam, Hindi, Tamil, Punjabi, chattisgarhi
Native language
Arabic
Beginner
A1

Timeline

Project Manager

Nesma United Trading
04.2022 - Current

area catering supervisor

Alber Abela Catering
04.2017 - 01.2022

Project Supervisor

catering projects supervisor
01.2008 - 12.2015

Front Office Manager

Sree Krishna Inn
05.2006 - 12.2007

Front Office Assistant

hotel front office assistant
07.2005 - 05.2006

Food and Beverage Server

Presidency Hotel
02.2005 - 07.2005

High School Diploma - Hospitality

Academy For Management Studies
Varughese Abraham