Technology Trends
Vedant Desai
Hope Valley
Summary
Highly motivated Master of Information Technology student with two years of experience in IT consulting, system administration, and customer support. Proven track record in problem-solving, collaborative teamwork, and multitasking in fast-paced environments. Seeking to leverage my technical and analytical skills as a Graduate Technology Officer at the Department of Infrastructure and Transport.
Overview
4
4
years of professional experience
1
1
Language
Work History
Console Operator
On The Run
06.2022 - Current
- Manage fuel station transactions and assist customers with inquiries for fuel and retail products.
- Ensure compliance with safety regulations and maintain safe, organized environment.
- Assist with stock replenishment and store maintenance.
- Recognized for exceptional accuracy in cash handling and maintaining error-free transactions.
Supervisor
Woolworths Supermarket
05.2022 - Current
- Lead and supervise a team of employees, ensuring high standards of customer service and operational efficiency.
- Train new staff, ensuring compliance with company policies.
- Handle customer escalations, managing them with professionalism and efficiency.
- Manage cash handling, stock control, and store presentation.
- Reduced customer wait times during peak hours through process improvements, enhancing customer satisfaction.
System Support Officer
Tata Consultancy Services
07.2020 - 11.2021
- Delivered efficient technical support to end users, resolving system-related issues, and ensuring smooth day-to-day operations.
- Maintained comprehensive documentation of system issues, troubleshooting steps, and user guides to streamline future problem-solving and training efforts.
- Managed ticketing systems to track, prioritize, and resolve technical issues, improving response times and issue resolution.
- Acted as a key point of contact for clients, providing timely updates and clear communication on system-related inquiries and issues.
- Logged and tracked incidents to ensure all issues were resolved promptly, improving overall system reliability and customer satisfaction.
Education
Master of Science - Information Technology (Enterprise Management)
University of South Australia
04.2001 -
Bachelor of Science - Computer Engineering
Gujarat Technological University
Gujarat, India 04.2001 -
Skills
Technical Skills
Strong written and verbal communication
Problem Solving
Time management and Multitasking
Customer Service Orientation
Attention to Detail
Academic Achievement
International Merit Scholarship Recipient | University of South Australia
Interests
Cricket and Volleyball
Fitness
References
1) Meagan Plummer-Bahr
Manager at OTR
0426568017
meagan258@gmail.com
2) Aniket Paranjpe
Corporate business Partner at Department of Education
0450198530
aniket.paranjpe@sa.gov.au
3) Parth Shukla
Litigation Support Officer
0435490721
parth.shukla@sa.gov.au
Timeline
Console Operator
On The Run
06.2022 - Current
Supervisor
Woolworths Supermarket
05.2022 - Current
System Support Officer
Tata Consultancy Services
07.2020 - 11.2021
Master of Science - Information Technology (Enterprise Management)
University of South Australia
04.2001 -
Bachelor of Science - Computer Engineering
Gujarat Technological University
04.2001 -
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