Victor Kahi

Developed feasibility studies for acquired projects and prospects.

Identified and evaluated suitable operators for collaboration.

Negotiated and finalised hotel management agreements with operators.

Participated in design and technical decision-making processes.

Coordinated effectively between operator's technical team and contractors.

Oversaw project execution to align with operator's requirements.

Collaborated closely with operator on critical path execution.

Managed procurement of operating supplies and equipment.

Led hotels set-up and development initiatives, enhancing operational readiness.

Created and developed food and beverage concepts to increase customer engagement.

Designed menus that aligned with market trends and customer preferences.

Provided technical assistance to ensure adherence to industry standards.

Facilitated pre-opening set-up for new concepts, ensuring seamless launch.

Supported management with strategic sales and marketing initiatives to drive revenue.

Oversaw recruitment and human resources management to build effective teams.

Developed business plans and feasibility studies to guide investment decisions.

• Launched loyalty rewards scheme, resulting in increased repeat bookings.
• Ensured compliance with health and safety regulations across premises.
• Implemented energy-saving initiatives to promote environmental sustainability.
• Managed hotel restaurant operations, enhancing overall dining experience.

Established new organisational structure for property and departments.

Supervised daily operations and addressed departmental needs effectively.

Developed Food and Beverage Department comprising All-Day Dining Restaurant and Room Service.

Created new sales and marketing strategy to drive revenue growth.

• Developed quality management strategies to enhance performance across departments.
• Facilitated workshops on best practices for maintaining high-quality output.
• Ensured adherence to health and safety guidelines, safeguarding employee wellbeing.
• Analysed root causes of defects; implemented corrective actions to prevent recurrence.
• Streamlined workflow and boosted productivity through team training on quality standards.
• Reviewed and updated operational procedures to align with changing market demands.
• Piloted risk management initiatives, ensuring business continuity during crises.
• Aligned all departments with ISO 9001 compliance, enhancing organisational credibility.
• Cultivated a professional environment through effective staff management.
• Implemented new procedures for increased productivity within the team.
• Assisted guests during their stay, creating a positive experience.
• Managed room bookings, resulting in smooth check-in and check-out processes.
• Boosted guest loyalty with excellent service delivery.
• Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
• Enhanced customer satisfaction by addressing and resolving complaints promptly.
• Streamlined front office operations for improved efficiency.
• Liaised with different departments, ensuring seamless communication.
• Provided leadership and guidance to front office team members, fostering a cooperative work environment.
• Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability.

Supervised and managed front office operations to ensure efficiency.

Monitored rooms division sections, including operators, guest relations, and uniformed services.

Collaborated with housekeeping and laundry departments to maintain standards.

Worked closely with security team to enhance safety protocols.

Partnered with sales and marketing teams to devise pricing strategies.

Addressed daily customer requests to enhance service delivery.

Managed group reservations and coordinated journeys for guests.

Resolved guest problems through direct involvement and effective communication.

• Handled complaints professionally, leading to improved customer retention rates.
• Delivered excellent customer service through effective communication skills.
• Conducted training sessions for new employees, enhancing team competence.
• Ensured customer satisfaction with prompt problem resolution.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Identified areas of improvement through regular performance assessments of staff members.

• Delivered high-quality customer service, resulting in increased loyalty.
• Trained new staff members for improved team performance.
• Handled all front desk responsibilities professionally for seamless operations.
• Ensured hotel policies were adhered to by all guests for a secure environment.
• Coordinated hotel bookings, enhancing room utilisation.
• Worked closely with other departments to enhance overall service quality.
• Streamlined check-in and check-out processes with upgraded systems.
• Fostered a positive work atmosphere, boosting employee morale and productivity.