Vijaya Kumar P
Jeddah,Saudi Arabia
Summary
Operations and Supply Chain Management professional with 12 years of experience in logistics, warehousing, and operations. Experienced in managing daily operations, inventory, and delivery processes. Skilled in improving productivity, reducing costs, and maintaining high service levels. Managed multi-location operations and large teams while ensuring safety and customer satisfaction. Strong experience in stakeholder management, process improvement, and using data to improve operational performance and efficiency.
Overview
12
12
years of professional experience
Work History
Area Manager
Keemart
Jeddah, Saudi arabia
03.2026 - Current
- Managed daily operations and led a team of 300+ direct and indirect employees.
- Handled first-mile and last-mile operations to ensure smooth and timely deliveries.
- Monitored team performance and achieved operational and productivity targets.
- Managed supply planning and inventory to maintain product availability.
- Coordinated with stores, vendors, and internal teams for smooth operations.
- Resolved operational issues and handled stakeholder escalations effectively.
- Improved service levels and overall operational performance.
- Conducted regular performance reviews and team meetings.
- Managed manpower planning and ensured proper shift coverage.
- Analyzed operational reports and took actions to improve key metrics.
- Ensured compliance with company SOPs and safety standards.
- Supported new process implementations and operational improvement projects.
- Worked closely with cross-functional teams to achieve business goals.
- Managed customer and store escalations to maintain service quality.
- Focused on cost control, resource utilisation, and operational efficiency
City Manager
Urbandot Couriers & Cargo
Hyderabad
08.2025 - 02.2026
- Supervised end-to-end logistics operations (pickup, transit, and last-mile delivery).
- Ensured adherence to SLAs, TATs, and operational KPIs.
- Drove cost control, process improvement, and route optimisation.
- Managed hub and warehouse performance across multiple locations.
- Handled client, franchise, and partner onboarding.
- Collaborated with marketing for regional promotions and campaigns.
- Owned zone P&L with a focus on profitability and efficiency.
- Analysed cost per shipment, vehicle utilisation, and manpower productivity.
- Led cross-functional teams, including Cluster Managers and Hub In-Charges.
- Ensured SOP compliance, customer satisfaction, and timely issue resolution.
- Prepared and presented regional performance reports to management.
Cluster Manager
Zepto
Hyderabad
10.2024 - 08.2025
- Managed day-to-day operations across a cluster of dark stores and led a team of 450+ direct and indirect employees to achieve operational, service, and business targets.
- Ensure achievement of KPIs, including delivery time, order fulfilment rate, shrinkage, and customer experience.
- Guide, instruct, and inspire store managers along with ground operations teams.
- Monitor performance metrics and drive continuous improvement initiatives.
- Ensure compliance with SOPs, safety standards, and quality guidelines.
- Optimise fleet management, rider productivity, and delivery costs per order.
- Coordinate with the supply chain, category, and central operations teams for smooth execution.
- Handle escalations and resolve operational challenges within the cluster.
- Drive employee engagement, retention, and performance management at the cluster level.
- Implement cost-control measures while ensuring service excellence.
- Conduct regular performance reviews with store managers, setting targets and providing support to achieve business objectives.
Assistant Manager
Instakart Services Pvt Ltd
Vizag
11.2022 - 08.2024
- Managed end-to-end operations across multiple hubs, ensuring on-time order delivery and service quality.
- Led a team of hub in-charges, delivery executives, and support staff to achieve daily operational KPIs.
- Monitored performance metrics (OTD, FASR, RTO, and productivity) and implemented process improvements.
- Optimised route planning, manpower allocation, and cost efficiency across delivery operations.
- Ensured compliance with Flipkart SOPs, safety standards, and customer satisfaction goals.
Hub Manager
Shadowfax Technologies Pvt Ltd
Vizag
03.2019 - 11.2022
- Managing Branch day-to-day operations along with Line haul operations.
- B2B/B2C Vendor and customer management, Overall 6 clients with majority stake were of Samsung.
- Educating and Training team on SOP.
- Vehicle and manpower management in Linehaul and DH.
- Coordinating with local vendors to fulfil the manpower requirement.
Cluster(Executive Operations)/Hub Manager/ Team Lead
Xpress Bess Logistics Solutions Pvt Ltd
Vizag
05.2015 - 02.2019
- Overview of the daily operations of remote service centers to maximize efficiency.
- Mobilized workforce and tracked operational metrics for peak performance.
- Enhanced B2B sales in the designated area through strategic initiatives.
- Improved strike rates in defaulter locations, meeting company targets.
- Managed clearances for RTO, RTV, and escalation shipments efficiently.
- Ensured timely load clearance from hubs to fulfill customer expectations.
- Achieved three promotions due to substantial enhancements in operational metrics.
- Delivered high-quality service to customers, cultivating long-term relationships.
Service Representative
FirstFlight Courier Logistics
Vizag
02.2014 - 03.2015
- Scheduled customer documents for efficient processing.
- Managed daily operations at branch office.
- Validated undelivered shipments to facilitate resolution.
- Managed load connections to ensure timely deliveries.
- Creating the run sheets for the riders.
Education
MBA - Supply Chain Management
MANSAROVAR GLOBAL UNIVERSITY
Bhopal, MPSkills
- Supply chain knowledge
- Inventory Management
- Inventory Control Strategies
- Fleet and Route Management
- Operational excellence
- Process Optimisation
- Cost reduction
- Cost control
- Metrics analysis
- Data-driven decisions
- Quality assurance protocols
- Crisis management
- Improvement methodologies
- Performance management
- Team leadership
- Employee engagement
- Technology Adaptability
Languages
Hindi
Proficient
C2
English
Proficient
C2
Telugu
Proficient
C2
Arabic
Elementary
A2
Personal Information
- Date of birth: 1994-07-18
- Gender: Male
- Marital status: Married
Timeline
Area Manager
Keemart
03.2026 - Current
City Manager
Urbandot Couriers & Cargo
08.2025 - 02.2026
Cluster Manager
Zepto
10.2024 - 08.2025
Assistant Manager
Instakart Services Pvt Ltd
11.2022 - 08.2024
Hub Manager
Shadowfax Technologies Pvt Ltd
03.2019 - 11.2022
Cluster(Executive Operations)/Hub Manager/ Team Lead
Xpress Bess Logistics Solutions Pvt Ltd
05.2015 - 02.2019
Service Representative
FirstFlight Courier Logistics
02.2014 - 03.2015
MBA - Supply Chain Management
MANSAROVAR GLOBAL UNIVERSITY