Vikas Mall
Adelaide
Summary
Accomplished manager with expertise in customer service and employee training. Proven track record in enhancing team performance and ensuring safety compliance.
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Adaptable Manager offers many years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Manager
Airmart pty ltd
Ceduna
08.2013 - 11.2024
- Oversaw daily operations to ensure efficient workflow and customer satisfaction.
- Managed team performance through coaching and regular feedback sessions.
- Developed and implemented training programs to enhance staff skills and knowledge.
- Collaborated with departments to streamline processes and improve service delivery.
- Monitored inventory levels and coordinated stock replenishment with suppliers.
- Established safety protocols to maintain a safe working environment for all employees.
- Facilitated communication between management and staff to address concerns effectively.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Master of Business Administration - Hospitality Administration And Management
Carric
Melbourne , VIC 07.2007 - 11.2009
Skills
- Management skill in customer service and employee
- Good at driving
- Forklift operations
- Store till operations
- Packaging operations
- Butcher
- Good at improving sales and services
- Good at communicating
- Hardworking and dedication
- Mindful of creativity
- Fast learner
- Accepting new challenges and opportunities
- Inventory control
- Safety compliance
- Data analysis
- Employee training
- Strategic planning
- Work prioritization
- Budget control
- Product management
- Decision-making
Languages
Punjabi
First Language
English
Proficient (C2)
C2
Certification
- Food handling licenses
- Forklift license
- HR license
Timeline
Manager
Airmart pty ltd
08.2013 - 11.2024
Master of Business Administration - Hospitality Administration And Management
Carric
07.2007 - 11.2009