Vinay Thakur
Riyadh,Saudi Arabia
Summary
Strong Leadership | Emotional Intelligence | Conflict Resolution
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximize establishment potential. Motivated to enhance profits and continuously improve service delivery.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Restaurant Supervisor
Falla Restaurants
Riyadh, Saudi Arabia
2022.10 - Current
- Oversees daily operations, ensuring efficient service, maintaining quality standards on daily basics, managing over 12 to 18 staff members, and addressing customer concerns.
- Ensure positive dining experience.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Led by example in providing customers with attentive, professional restaurant service.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Assistant Restaurant Manager
Travelers Bungalow (MRS Hospitality)
Bangalore, India
2022.05 - 2022.09
- Supporting restaurant manager in overseeing daily operations, managing 15+ staff, ensuring customer satisfaction, and optimizing profitability.
- Trained staff on best practices to achieve optimal productivity.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Monitored health and safety measures for guaranteed compliance.
- Built customer relationships with consultative sales approach.
- Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
Sr. Bartender
Byg Ventures Llp (Bob's Bar)
Bangalore, India
2020.11 - 2022.03
Sr. Captain
David Lloyd Club's & Talwalkar’s
Pune
Captain
Eka Hospitality -Flechazo Restaurants
Pune
F&B Associate
ITC Hotels, The luxury Collections
Hyderabad
F & B Associate
Absolute Barbeques Restaurant
Hyderabad
Training
Barbeque Nation Restaurants
Bangalore, India
2015.05 - 2015.12
Education
Diploma - Food & Beverage Service
Institute Of Hotel Management
Hamirpur, Himachal Pradesh 2014.04 - 2015.12
Diploma - Computer Application
Himalayan Institute of Information and Technology
Hamirpur, Himachal Pradesh 2014.03 - 2015.03
Intermediate & Matriculation - Art's
Board Of School Education
Hamirpur, Himachal Pradesh 2010.03 - 2014.03
Skills
- Leadership: Ability to lead and motivate team to achieve goals and maintain high standards
- Organization: Strong organizational skills to manage schedules, inventory, and operations efficiently
- Customer service: Ensuring excellent customer service and addressing any issues or complaints promptly
- Financial management: Understanding of budgeting, cost control, and profitability analysis
- Strategic Planning
- Customer Service
- Complaint management
- Employee management
- Supervisory skills
Languages
English
Fluent
Hindi
Native
Arabic
Beginner
References
References available upon request.
Timeline
Restaurant Supervisor
Falla Restaurants
2022.10 - Current
Assistant Restaurant Manager
Travelers Bungalow (MRS Hospitality)
2022.05 - 2022.09
Sr. Bartender
Byg Ventures Llp (Bob's Bar)
2020.11 - 2022.03
Training
Barbeque Nation Restaurants
2015.05 - 2015.12
Diploma - Food & Beverage Service
Institute Of Hotel Management
2014.04 - 2015.12
Diploma - Computer Application
Himalayan Institute of Information and Technology
2014.03 - 2015.03
Intermediate & Matriculation - Art's
Board Of School Education
2010.03 - 2014.03
Sr. Captain
David Lloyd Club's & Talwalkar’s
Captain
Eka Hospitality -Flechazo Restaurants
F&B Associate
ITC Hotels, The luxury Collections
F & B Associate
Absolute Barbeques Restaurant