VINEESH V V
Kochi,India
Summary
Accomplished professional with expertise in customer service strategies, operation coordination, and office operation management. Demonstrates strong interpersonal expertise and proficiency in chat support management. Adept at enhancing operational efficiency and delivering exceptional customer experiences.
Overview
9
9
years of professional experience
4024
4024
years of post-secondary education
Work History
Business consultant
ZET VISTAS TECHNOLABS PVT LTD
KOCHI, INDIA
12.2023 - Current
- Provided high-quality customer service whilst managing client queries and concerns about loans.
- Fostered strong relationships with clients through exceptional service delivery and consistent follow-ups.
- Conducted in-depth business analyses to identify opportunities for process improvement.
CHAT SUPPORT EXECUTIVE
ASTORIA SOFTWARE EXPORTS PVT LTD
KOCHI, INDIA
05.2021 - 11.2021
- Adapted quickly to new tools and technologies introduced for chat support operations.
- Resolved 10-20 customer queries per day via live chat support tickets.
PROCESS EXECUTIVE
ADEPT LEGAL SOLUTIONS
Kochi, INDIA
08.2019 - 02.2020
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Procurement Assistant (Clerk)
SOUTHERN NAVAL COMMAND
Kochi, INDIA
01.2017 - 06.2019
- Organised documents related to procurement activities for easy retrieval when required.
- Developed strong supplier relationships by maintaining regular communication and resolving issues.
- Assisted in preparation of purchase orders, ensuring accuracy in data entry.
OPERATIONS EXECUTIVE
RELIGARE HEALTH INSURANCE COMPANY LTD
02.2016 - 10.2016
- Enhanced customer satisfaction with improved service delivery.
- Oversaw daily operations, ensuring smooth running of the business.
- Coordinated with other departments for efficient workflow.
- Achieved operational efficiency by streamlining administrative tasks.
Education
B.com - Taxation
Bharata Mata College
Kochi, KLHigher Secondary - COMMERCE
Bhavans Varuna Vidyalaya
Kochi, KLSkills
- Customer service strategies
- Operation coordination
- Office operation management
- Interpersonal expertise
- Chat support management
Languages
English
Fluent
Hindi
Upper intermediate
Malayalam
Native
Affiliations
- Football
- Music
- Reading
- Movies and Web Series
Timeline
Business consultant
ZET VISTAS TECHNOLABS PVT LTD
12.2023 - Current
CHAT SUPPORT EXECUTIVE
ASTORIA SOFTWARE EXPORTS PVT LTD
05.2021 - 11.2021
PROCESS EXECUTIVE
ADEPT LEGAL SOLUTIONS
08.2019 - 02.2020
Procurement Assistant (Clerk)
SOUTHERN NAVAL COMMAND
01.2017 - 06.2019
OPERATIONS EXECUTIVE
RELIGARE HEALTH INSURANCE COMPANY LTD
02.2016 - 10.2016
B.com - Taxation
Bharata Mata College
Higher Secondary - COMMERCE
Bhavans Varuna Vidyalaya
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