Viral Shah
Riyadh,Saudi Arabia
Summary
Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed. Seasoned Automation and Analytic specialist with 20 years of experience in BPO, Insurance, Marketing and Networking sectors. Skilled in operations management, report dashboard, data analysis, organization and strategic planning. Proficient user and well versed on MS Excel, VBA, Power BI, SQL platforms.
Overview
21
21
years of professional experience
16
16
years of post-secondary education
Work history
Sr. Manager Automation and Analyst
Flint Consultant
Riyadh, Kingdom of Saudi Arabia
08.2023 - Current
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Conducted periodic performance reviews for direct reports.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Publishing various reports / dashboard for top-tier management with analysis.
- Maintaining TAT for daily, weekly and monthly MIS reports and examine project performance.
- Understanding, validating and implementing the analytical changes in reports.
- Analyze gap analysis and propose identified opportunities.
- Preparation and planning of each task related with project.
- Planning, execution and track performance of a project.
Sr Manager MIS
Hindustan Times
Mumbai, India
06.2022 - 06.2023
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Researched market conditions and competitor behaviour to identify trends and capitalise on new opportunities.
- Worked constructively with sales team generating new business opportunities and supporting company growth.
- Suggested actionable promotions and business improvements to increase revenue and improve patron experiences.
- Managed and motivated high-performing teams for successful KPI attainment.
- Managed daily workflow, delegating tasks to support seamless operations.
- Strategically scheduled and managed 6+ staff members, maintaining high-performing business operations.
Manager Reporting and Analyst
Qtech Software Pvt. Ltd
Mumbai, India
01.2022 - 06.2022
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Led and managed administrative staff to maintain smooth daily operations.
- Prepare project performance reports for the management
- Managing individual appraisals on their performance with respect to department CTC.
- Management team and their weekly performance.
- Conducted periodic performance reviews for direct reports.
- Delivered KPI targets and improvements on consistent basis through excellent leadership.
MIS Manager
Flint
Saudi Arabia Riyadh
03.2017 - 11.2020
- Reduced costs and improved operations by analyzing processes and customer feedback.
- Conducted periodic performance reviews for direct reports.
- Monitored and reviewed operational performance, aiding improved business strategy to maximize productivity.
- Publishing various reports / dashboard for top-tier management with analysis.
- Maintaining TAT for daily, weekly and monthly MIS reports and examine project performance.
- Understanding, validating and implementing the analytical changes in reports.
- Have worked in two different projects India JIO and Saudi STC.
MIS Manager
ICICI Lombard General Insurance
Navi Mumbai, India
12.2014 - 03.2017
- Prepare project performance reports for the management.
- Generate and analyze FCR% and Non-FCR% report. (FCR- First Call Resolution)
- Generate and analyze daily / weekly / monthly project performance reports
- Create excel macros to minimize work time, for an error free data, reports, analysis for management.
- Prepare Monthly / Half-Yearly / Yearly KPI (Key Parameter Indicator) Agent wise, Team leader wise and Manager wise
- Managing individual appraisals on their performance with respect to department CTC.
- Management team and their weekly performance.
MIS Sr. Co-ordinator
Respondez BPO Pvt Ltd.
Navi Mumbai
09.2003 - 12.2014
- Prepare project performance reports for the management.
- Generate and maintain campaign wise revenue data and report
- Generate and analyze daily / weekly / monthly project performance reports
- Create excel macros to minimize work time, for an error free data, reports, analysis for management.
- Prepare Monthly / Half-Yearly / Yearly KPI (Key Parameter Indicator) Agent wise, Team leader wise and Manager wise
- Create real time data analysis for operations to find out the loop holes and boost the performance of a campaign
Business Intelligence Executive
Business Architects.
Navi Mumbai, India
02.2003 - 09.2003
- Upload calling data to call centers on FTP
- Generate project reports and resolve issues of call centers related uploading
- Generate detailed county wise analysis reports of calling data to improve dialing performance.
Education
Bachelor in Commerce - Accounts
CMJ University, Meghalaya
India 05.2010 - 05.2012
High School Diploma - Science
AFAC collage
India 05.1995 - 05.1997
SSC - schooling
General Education Academy
India 06.1983 - 03.1995
Skills
- Testing and analysis
- Reports and Dashboard
- Big data analysis
- Client management
- Advance Excel
- Automation Macro, SQL, Power BI
- MIS reports
- Strategic Planning
- Project Management
- Team building
- Time management
- Leadership
Languages
English, Hindi, Gujarati, Marathi
Fluent
Timeline
Sr. Manager Automation and Analyst
Flint Consultant
08.2023 - Current
Sr Manager MIS
Hindustan Times
06.2022 - 06.2023
Manager Reporting and Analyst
Qtech Software Pvt. Ltd
01.2022 - 06.2022
MIS Manager
Flint
03.2017 - 11.2020
MIS Manager
ICICI Lombard General Insurance
12.2014 - 03.2017
Bachelor in Commerce - Accounts
CMJ University, Meghalaya
05.2010 - 05.2012
MIS Sr. Co-ordinator
Respondez BPO Pvt Ltd.
09.2003 - 12.2014
Business Intelligence Executive
Business Architects.
02.2003 - 09.2003
High School Diploma - Science
AFAC collage
05.1995 - 05.1997
SSC - schooling
General Education Academy
06.1983 - 03.1995
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