Vishal Dankhra
IT Support & Help Desk
Adelaide
Summary
Skilled IT specialist with expertise in installing, maintaining, and troubleshooting POS machine, and network systems. Proficient in hardware diagnostics, system security, and remote support. Adept at managing IT infrastructure, ensuring compliance with SLAs, and delivering excellent customer service.
Overview
4
4
years of professional experience
Work History
IT Help Desk Technician
SA Green Solar
Adelaide, South Australia
01.2024 - 11.2024
- Provided IT support to end-users via phone, email, and ticketing system
- Diagnosed and resolved hardware, software, and networking issues efficiently
- Managed Active Directory user accounts, password resets, and permissions
- Installed, configured, and maintained workstations, printers, and peripherals
- Assisted in system updates, patches, and cybersecurity measures
- Provided remote and on-site support for IT infrastructure, including POS systems and network configurations.
- Assisted in onboarding and offboarding employees by setting up accounts and hardware
- Monitored IT service metrics, identified gaps, and implemented improvements
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Internship
CyberSolve IQ
South Australia
03.2024 - 06.2024
- Assisted in maintaining IT security measures and monitoring security alerts.
- Conducted vulnerability assessments and ensured compliance with industry security standards.
- Supported network security and firewall management for client infrastructures.
- Assisted in risk assessments and security protocol development.
- Provided support in penetration testing activities to identify vulnerabilities.
IT & Web Support Engineer
Moz IT Services
Surat, Gujarat
01.2021 - 06.2022
- Provided second-level IT support and escalated complex issues as needed
- Managed network configurations, troubleshooting LAN/WAN connectivity issues
- Installed, maintained, and repaired IT equipment, including POS systems and peripherals.
- Performed troubleshooting for hardware and software failures.
- Conducted IT training sessions to enhance end-user proficiency.
- Provided network support, ensuring seamless connectivity for clients.
Education
Masters of Information Technology - Information Technology
Kaplan Business School
Adelaide, SA 04.2001 -
Bachelor of Computer & Science Engineering - Computer Engineering
Gujarat Technological University
Gujarat, IN 07.2017 - 05.2021
Skills
- Desktop support
- PC Hardware Set-up and Configuration
- Windows Server and Active Directory
- Cloud Infrastructure
- Ticket management
- Application support
- Technical documents comprehension
- Installation, maintenance, and repair of POS and SCO machines
- Diagnosing and repairing electro-mechanical equipment at client locations
Timeline
Internship
CyberSolve IQ
03.2024 - 06.2024
IT Help Desk Technician
SA Green Solar
01.2024 - 11.2024
IT & Web Support Engineer
Moz IT Services
01.2021 - 06.2022
Bachelor of Computer & Science Engineering - Computer Engineering
Gujarat Technological University
07.2017 - 05.2021
Masters of Information Technology - Information Technology
Kaplan Business School
04.2001 -