VISHNU RAMAKRISHNAN
Senior Enterprise Engineer
Riyadh
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
13
13
years of post-secondary education
10
10
Certifications
5
5
Languages
Work History
Senior Enterprise Engineer
Ensure Services
03.2024 - Current
- Provided Technical Support for DellEMC and NetApp Storage System New Installations and Maintenance.
- Optimized network performance by implementing enterprise-wide system upgrades and maintenance procedures.
- Collaborated with cross-functional teams to develop and implement process changes.
Customer Support Engineer
Ensure Services
2 2021 - 02.2024
- Provided Technical Support for DellEMC and NetApp Storage System New Installations and Maintenance
- Projects - Big Data, HPC and AI - Performed Hardware Installations
- Handling Service Delivery Operations of Authorized OEM's
- Retained existing clients and developed new accounts by extending high quality and efficient support service
- Used remote diagnostic tools to identify sources of certain customer issues.
Customer Support Engineer
Ensure Services
04.2018 - 01.2021
- Provided technical support for EMC and NetApp Storage System New Installation and Maintenance Services
- Maintained servers and systems to keep networks fully operational during peak periods
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
- Partnered with customers, end-users and resellers to implement strategies and solutions
- Managed Remote Service Center Facility and helped to streamline repair processes and update procedures for support action consistency
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers
- Increased sales by educating prospects on benefits of products and services in comparison to competitors
- Used remote diagnostic tools to identify sources of certain customer issues.
Server Support Engineer
IBM India Pvt Ltd.
06.2016 - 03.2018
- Installation, Deployment, Configuration & Administration of STORAGE and AIX in DC, NDR and DR site
- OS Upgrades and Migration of AIX Servers
- Configuring SAN and creating Flash
- Monitoring availability & performance of IBM AIX Servers and Storages
- Performing Data Wipe Services on Storage Disk Arrays whenever required
- Installation, Administration and Configuration of VIO servers and clients from HMC
- Hardening AIX on Servers
- Basic TSM Administration
- Provided consistent level of support for Windows servers and backup management.
Customer Engineer
HCL Infosystems Ltd.
08.2010 - 06.2016
- Maintained high degree of customer service for all support queries and adhere to all service management principles
- Managed third-party contracts to drive delivery of required services
- Took ownership of user problems and be proactive, when dealing with user issues
- Facilitated completion of deliveries and verified documentation
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Analyzed hardware issues to identify troubleshooting methods needed for quick remediation.
IT Support Engineer
Softel Broadband
05.2009 - 07.2010
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues
- Assisted customers with product selection based on stated needs, proposed use and budget.
IT Support Engineer
Ernad Engineering Enterprise
06.2007 - 04.2009
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Diploma in Electronics and Communications Engineering -
Sree Narayana Guru Polytechnic College
Coimbatore, Tamil Nadu 04.2003 - 05.2006
Primary and Secondary School - undefined
Kendriya Vidyalaya No:1
Palakkad, Kerala 04.1992 - 05.2002
Skills
Project Management
Flexible and Adaptable
Analytical and Critical Thinking
Advanced Problem Solving
Change Control Processes
Microsoft Dynamics 365
Google Workspace
JIRA
ASANA
SAP
Websites
Certification
Aug 2022 PMI PMP (Certified Project Management Professional)
Disclaimer
The above statements are true to the best of my knowledge and belief.
Timeline
Senior Enterprise Engineer
Ensure Services
03.2024 - Current
Customer Support Engineer
Ensure Services
04.2018 - 01.2021
Server Support Engineer
IBM India Pvt Ltd.
06.2016 - 03.2018
Customer Engineer
HCL Infosystems Ltd.
08.2010 - 06.2016
IT Support Engineer
Softel Broadband
05.2009 - 07.2010
IT Support Engineer
Ernad Engineering Enterprise
06.2007 - 04.2009
Diploma in Electronics and Communications Engineering -
Sree Narayana Guru Polytechnic College
04.2003 - 05.2006
Primary and Secondary School - undefined
Kendriya Vidyalaya No:1
04.1992 - 05.2002
Customer Support Engineer
Ensure Services
2 2021 - 02.2024
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