Vivek Surendran
Riyadh
Summary
Dynamic and results-driven with 14 years of extensive experience in the Hospitality industry, including preopening expertise. Recognized as the 2023 Restaurant Manager of the Year at the Leaders in Hospitality KSA awards. Proven ability to manage multiple outlets effectively while delivering exceptional service and operational excellence. combining academic knowledge with practical insights to drive success in diverse dining environments. A dedicated leader who fosters team collaboration and optimizes restaurant operations to achieve business goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Restaurant General Manager
Unified Hospitality
09.2023 - Current
- Operations Management: Oversee daily operations of the restaurant, ensuring high standards of service, cleanliness, and food quality. Manage inventory, order supplies, and control costs to optimize profitability.
- Staff Management: Hire, train, and develop staff, ensuring a skilled and motivated team. Schedule staff effectively to meet business needs while managing labor costs.
- Customer Service: Ensure exceptional customer experiences by addressing guest feedback and resolving complaints. Promote a welcoming and positive atmosphere.
- Financial Management: Prepare and manage budgets, monitor financial performance, and implement strategies to achieve financial goals. Analyze sales trends and adjust operations accordingly.
- Marketing and Promotions: Develop and execute marketing strategies to attract customers and increase sales.
Collaborate with local businesses and community organizations to enhance visibility. - Compliance and Safety: Ensure adherence to health and safety regulations, food safety standards, and licensing requirements. Conduct regular inspections and training to maintain compliance.
- Reporting and Administration: Maintain accurate records of operations, including payroll, inventory, and sales data.
Prepare reports for ownership or corporate management. - Strategic Planning: Identify opportunities for growth and improvement, including menu enhancements or service upgrades. Stay informed about industry trends and competitor activities.
- Community Engagement: Build relationships with customers and the community, representing the restaurant positively.
Restaurant Manager
Unified Hospitality
10.2021 - 08.2023
- Reporting directly to the director of the operation and executing the operational plan for the outlet.
- Developing SOP's and creating operational excellence plans and implementing across the outlet
- Play a key role with the team in achieving restaurant targets including sales, waste, stock holdings, cash loss and staff costs
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands
- Uphold the stringent hygiene and cleanliness of the restaurant
- Recruit trained and developing new joiners
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Burgerfuel
10.2018 - 07.2021
- Manage day-to-day operations and provide the best experience to each customer
- Manage stock levels of food and other related utensils
- Handle customer complaints and provide a strategic solution to retain the guests
- Motivate and work closely as a Leader on the floor set the example for the rest of the team
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands
Assistant Restaurant Manager-Restaurant in charge
BurgerFuel
04.2017 - 09.2018
Shift Manager
BurgerFuel
06.2015 - 03.2017
Restaurant Supervisor
BurgerFuel
06.2013 - 06.2015
Restaurant Supervisor
Fast Food Co.
08.2012 - 05.2013
Reception Manager
Shilpa Residency
03.2011 - 06.2012
Education
Bachelor of Science - Hospitality Management
Periyar University
01.2011
Skills
Operations Management
Inventory Management
Food Safety
Cost Control
POS system knowledge
Hiring Decisions
Guest Relations
Menu development
Team Management
Certification
- Food safety Level 2 certification, BEMCON
- Saudi Driving license
Accomplishments
- Time Out Riyadh Best Suggestive Restaurant award winner 2022 (Mohalla)
- Leaders in Hospitality KSA 2023 Restaurant Manager of the year award winner.
- Fact Dining Awards 2023 best restaurant award winner.
- Hotel & Catering F&B KSA 2024 leading restaurant award winner.
- What's On Magazine Award 2024 winner ( Mohalla )
Languages
English
Proficient
C2
Arabic
Upper intermediate
B2
Hindi
Upper intermediate
B2
Tamil
Advanced
C1
Timeline
Restaurant General Manager
Unified Hospitality
09.2023 - Current
Restaurant Manager
Unified Hospitality
10.2021 - 08.2023
Restaurant Manager
Burgerfuel
10.2018 - 07.2021
Assistant Restaurant Manager-Restaurant in charge
BurgerFuel
04.2017 - 09.2018
Shift Manager
BurgerFuel
06.2015 - 03.2017
Restaurant Supervisor
BurgerFuel
06.2013 - 06.2015
Restaurant Supervisor
Fast Food Co.
08.2012 - 05.2013
Reception Manager
Shilpa Residency
03.2011 - 06.2012
Bachelor of Science - Hospitality Management
Periyar University
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