Waad Alakhdar
Facility Management Specialist
Jeddah, Makkah
Summary
Being a motivated, versatile and responsible person I am seeking an opportunity in an organization where I can develop my knowledge and gain more experience.
My creativity, persuasiveness, communication skills and friendly nature are an asset that I would bring to the work. I have the ability to take initiative and priorities whilst under pressure.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Facility Management Specialist
DP World
Jeddah, Saudi Arabia
08.2021 - Current
- JOB PURPOS :
. Direct activities for hard and soft services for head office and engineering offices
· Manage & control manpower and assets in all offices.
· To Assist in carrying out Projects development and improvement maintenance works by proper implementation of action plans matching with their time frames. - KEY ACCOUNTABILITIES :
.Supervise property management services including maintenance of building and mechanical systems, janitorial service and supplies that requires the highest level of service delivery
· Supervise all the local Procurement FM request for offices
· Provides workplace solution
· Responsible for delivering office supplies, kitchen supplies, electricity, telephone and any other supplies to the offices
· Responsible for the day-to-day facility related operations, with budget accountability
· Acts as an environment and safety champion for facilities for JHO
· Registration and control of the assets management for the offices including furniture management.
. Coordinate and Supervise all operational management systems including preventive and corrective maintenance, term contract works, unscheduled maintenance ·
. Checking outside supplier as per issued PMD purchase requests. - Support in Design and branding all offices, including safety features
· Ensuring that facilities and property related works and projects are executed within budget guidelines.
· Supervise internal offices guidelines and compliance with policy
· Support and supervise all offices related projects · Preform Asset maintenance and required checks.
· Apply all approved polices and procedure by the management/company
· Oversee offices maintenance in the following areas:
- Air conditioning.
Document Organized
Excellent
Planning
Excellent
Problem Solving
Excellent
Perseverance
Excellent
Motivation
Excellent Work under pressure
Excellent
Active listening
Excellent
Teamwork
Excellent
Arabic
Excellent
2018-07 -
2021-07
- Electrical.
- Firefighting
- Masonry
- Plumbing
- Painting
- Carpentry
- Housekeeping
· Move coordination, and new hire space accommodations
· Ensure offices compliance with all law's guidelines
· Always look for cost savings opportunities for offices consumables
· Supervise office stationery
· Analyze cost incurred on maintenance activities
· Prepare and incident report.
· Issue job completion and snags reports. - KEY PERFORMANCE INDICATORS:
- Amount of completed tasks, jobs, projects compared to the target dates
• Assessment & evaluation of performance reports.
• Check weekly personal productivity of each assigned persons compared with tasks completion time target date).
Maintenance Expert System Planner & Admin
Red Sea Gateway Terminal
Jeddah, Saudi Arabia
07.2018 - 07.2021
- responsibilities:
Prepared-created daily Plan and CMT works within 24 hours. - Generate all reports as per management requirement
- Track the weekly scheduled plan for each section and update it in the system "Completed" status of preventive maintenance tasks, And plan with Managers as per Yearly forecast plan.
- Prepared weekly report and send it to the section with follow up.
- Done stores MO, work orders, job requests professionally.
- Schedule corrective maintenance issued and follow up.
- Schedule preventive maintenance requested and follow up.
- Ensure all Data entered on very high-quality level.
- Update & monitor Daily Plan Dashboard, ensure to achieve 95% of daily works are done.
- Improve system capability automated work plan in the system scheduler module.
- Achieve 100% work orders close in the system & scanned in the same day
Human Recourse Officer
Gulf General Cooperative Insurance
Jeddah, Saudi Arabia
08.2013 - 03.2015
- Recruiting, training and developing staff
- Orientating new employees and training existing employees
- Making sure that staff get paid correctly and on time
- Pensions and benefits administration
- Approving job descriptions and advertisements
- Looking after the health, safety and welfare of all employees
- Organizing staff training sessions and activities
- Monitoring staff performance and attendance
- Advising line managers and other employees on employment law and the employer's own employment policies and procedures
- Ensuring candidates have the right to work at the organization, Negotiating salaries, contracts, working conditions or redundancy packages with staff and representatives.
Customer Care Officer
LNA Integrated Establishment
Jeddah, Saudi Arabia
03.2009 - 03.2011
- Answer customer inquiries via phone, email, and in-person
- Direct customers to online resources
- Update customer records in the system, including notes about interactions
- Pitch ideas for improving customer care
- Create and maintain reports about customer interactions
- Attend weekly staff meetings
- Participate in team-building activities
- Develop a rapport with customers
- Encourage customers to complete surveys
- Make recommendations to management to improve customer experience
Call Center Agent
Front Liners
Jeddah, Saudi Arabia
07.2008 - 01.2009
- Answering phones from customers professionally and responding to customer inquiries and complaints
- Researching required information using available resources
- Handling and resolving customer complaints regarding product sales to customer service problems
- Providing customers with the organization's service and product information
- Processing forms, orders, and applications requested by the customers
- Identifying, escalating priority issues and reporting to the high-level management
- Routing inbound calls to the appropriate resources
- Following up complicated customer calls where required
- Completing call notes and call reports as necessary and updating them in the CRM
- Obtaining and evaluating all relevant data to handle complaints and inquiries
- Recording details of comments, inquiries, complaints, and actions taken.
Education
Bachelor - Psychology
King Abdul Aziz University's
Saudi Arabia, Jeddah 05.2008 - 06.2013
IFCE (Insurance Foundation Certificate Examination) Courses Human Resources Officer Development Course Level - undefined
2014-06
Skills
- Fast learner
- Communication skills
- Reporting skills
- Document Organize skill
- Microsoft Office
- Positive attitude
- Team player
- Hard worker
- Operating Systems: MS-windows 10 & 11
- Project Management
- Time Management
- Document Organized
- Problem Solving
- Perseverance
- Motivation
- Work under pressure
- Active listening
- Teamwork
Work Preference
Work Type
Full TimeWork Location
On-SiteCertification
IFCE (Insurance Foundation Certificate Examination)
Courses
- Human Resources Officer Development Course Level 1 From OCDI for 10 days with total of 50 hours from (11/ 03/1435) to (20/ 03/1435) Certified by the Technical and Vocational Training Corporation No(24799195)
- Human Resources Officer Development Course Level 2 From OCDI for 10 days with total of 50 hours from (21/ 03/1435) to (30/ 03/1435) Certified by the Technical and Vocational Training Corporation No(24799386)
- Customer Service Excellence Certificate of training from ideas group performance upgrade from (05/ 11/ 2019) to (06/ 11/ 2019)
- Emotional Intelligence in Business Certificate of attendance from Red Sea Getaway Terminal from (09/ 12/ 2019) to (10/ 12/ 2019)
- Coaching For Performance Workshop provide from Red Sea Gateway Terminal from (25/ 10/ 2020) to (26/ 10/ 2020)
- Project Management Fundamentals From Udemy due 29/05/2023 with total 2.5 hours.
- Strategic Planning Skills From Udemy due 29/05/2023 with total 2 hours.
- Time Management Mastery( Productivity and Goals) From Udemy due 29/05/2023 with total 4 hours.
- Assertive Communication Skills Masterclass! From Udemy due 03/04/2022 with total 3 hours.
- Leadership skills From Udemy due 14/10/2021 with total 3 hours.
- Certificate of Completion for compleat Modern Slavery Course from DP World.
- Certificate of Completion for compleat Our Principles Course from DP World.
- Certificate of Completion for compleat Safe Leader Course from DP World.
- Certificate of Completion for compleat Introduction to Terminal Operations Course from DP World.
- Certificate of Completion for compleat HSE Pillars - Safety Module Course from DP World.
Timeline
Facility Management Specialist
DP World
08.2021 - Current
Maintenance Expert System Planner & Admin
Red Sea Gateway Terminal
07.2018 - 07.2021
Human Recourse Officer
Gulf General Cooperative Insurance
08.2013 - 03.2015
Customer Care Officer
LNA Integrated Establishment
03.2009 - 03.2011
Call Center Agent
Front Liners
07.2008 - 01.2009
Bachelor - Psychology
King Abdul Aziz University's
05.2008 - 06.2013
IFCE (Insurance Foundation Certificate Examination) Courses Human Resources Officer Development Course Level - undefined
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