Waad Almutairi
Jeddah
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Sauda Ground Service
02.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor - Foreign Languages And Literatures
University of Jeddah
Jeddah 02.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
Courses
Altea DC Customer Management - Prince Sultan Aviation academy
Languages
English
Advanced (C1)
Chinese (Mandarin)
Upper intermediate (B2)
French
Upper intermediate (B2)
Timeline
Customer Service Representative
Sauda Ground Service
02.2023 - 01.2025
Bachelor - Foreign Languages And Literatures
University of Jeddah
Similar Profiles
MUHAMMED BADHUSHA AKKARAMUHAMMED BADHUSHA AKKARA
BAGGAGE REPRESENTATIVE at Saudi Ground ServiceBAGGAGE REPRESENTATIVE at Saudi Ground Service
Michael VegaMichael Vega
EMT-Basic at Superior Air-Ground Ambulance Service Inc.EMT-Basic at Superior Air-Ground Ambulance Service Inc.
Andruw NavarreteAndruw Navarrete
Amazon Delivery Driver at Ponce Ground Service LLCAmazon Delivery Driver at Ponce Ground Service LLC