Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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WADDAH ALBAQAMI

WADDAH ALBAQAMI

Jeddah,Saudi Arabia

Summary

Accomplished professional with expertise in report writing, communication, and leadership. Proven problem-solving skills and ability to coordinate teams effectively under pressure. Committed to maintaining high standards of teamwork and time management. Aiming to leverage these skills in a dynamic, challenging environment.

Overview

7
7
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Sales specialist

Nano Shield
Jeddah, Saudi Arabia
07.2025 - Current
  • Enhanced sales team morale by facilitating team-building activities.
  • Increased customer satisfaction by effectively addressing and resolving issues.
  • Collected customer feedback to inform product improvements.
  • Delivered comprehensive product training sessions, increasing staff knowledge and confidence.

Guest experience specialist

The Jeddah Ediotin
Jeddah, Saudi Arabia
06.2025 - 06.2025
  • Checked guests in, ensured a comfortable stay.
  • Delivered exceptional hospitality service by promptly addressing and resolving guest concerns.
  • Provided insider city tips, enriched guests' local experience.

Guest Service representative

Majestic International Company
Jeddah
03.2025 - 04.2025
  • Assist passengers with check-in, boarding, and baggage handling
  • Provide flight information, gate changes, and schedule updates
  • Handle passenger inquiries and complaints professionally
  • Guide travelers through security and immigration procedures

Terminal Operation And Guest Experience Officer

Red sea Global
Umluj
08.2023 - 08.2024
  • Daily terminal operations to ensure efficiency
  • Collaborating with various departments (e.g., airlines, security, and ground Services)
  • Ensuring adherence to safety and regulatory standards
  • Overseeing guest experience and addressing concerns
  • Responding to operational disruptions and emergencies
  • Preparing reports on terminal performance and incidents

Crowd management supervisor

Freelance
Jeddah
04.2018 - 10.2019
  • Handling customer inquiries and complaints
  • Enforcing safety and security protocols
  • Coordinating with other staff to ensure smooth operations

Education

Diploma of education - Airport Services

Saudi Academy Of Civil Aviation
10.2021 - 07.2023

Diploma of education - Airport Services

King AbdulAziz University
10.2021 - 07.2023

Skills

  • Writing of Reports
  • Effective Communication Skills
  • Take an action
  • Leadership Skills
  • Problem Solving skills
  • Team Coordination skills
  • Working Under Pressure
  • Teamwork skills
  • Time management skills
  • Professional interaction

Certification

Airport Familiarization – GACA
Travel Document & Entry Requirements – IATA
Effective Communication Skills – GACA
Passenger & Baggage Screening – GACA
Bomb Threat Response – Airports Council International
Crowd Management – Les Roches
AI in Hospitality – Escuela Universitaria de Hotelería
Human Factors in Airport Operations – GACA
Airport Emergency Response – IATA
GACA Regulations (Part 151 & 68) – GACA
Public Relations – Ministry of Tourism, Saudi Arabia
Leadership Practices – Ministry of Tourism
Performance Management – Ministry of Tourism
Hospitality Ambassador Program – Les Roches

Languages

Arabic
Native
English
Fluent

Timeline

Sales specialist

Nano Shield
07.2025 - Current

Guest experience specialist

The Jeddah Ediotin
06.2025 - 06.2025

Guest Service representative

Majestic International Company
03.2025 - 04.2025

Terminal Operation And Guest Experience Officer

Red sea Global
08.2023 - 08.2024

Diploma of education - Airport Services

Saudi Academy Of Civil Aviation
10.2021 - 07.2023

Diploma of education - Airport Services

King AbdulAziz University
10.2021 - 07.2023

Crowd management supervisor

Freelance
04.2018 - 10.2019

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WADDAH ALBAQAMI