Wael Aldosari
Riyadh,Riyadh Region
Summary
Astute IT Technician equipped with in-depth knowledge of technical troubleshooting and diagnosis. Evaluates performance issues and escalates critical concerns to supervisors. Focused problem-solver with prove history of high-quality IT support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT technician
Prince Mohammed Bin Abdulaziz
Riyadh, Riyadh Region
02.2014 - Current
- Tracked computer system and network performance to identify root causes of issues.
- Installed new software for users and monitored version and patch update requirements.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Arranged computers, routers and printer to achieve proper workstation.
- Organised workspaces for employees with computer, monitors and associated cabling or equipment.
- Troubleshot various incidents related to hardware, networks and software faults.
Education
Diploma of College - Technical Support
College of Technology
Riyadh, Riyadh RegionSkills
- Desktop support
- Customer support needs assessment
- Network troubleshooting
- Application installations
- Hardware upgrades
- Time management
- Communication skills
Personal Information
- Place of Birth: Alaflaj
- Date of birth: 08/17/93
- Nationality: SAUDI
- Marital Status: Not married
Custom
- Data entry and word processing 6munthes, Technical and Vocational Training Corporation
- Infection control 3 days, Ministry of Health
- The path to the labor market 4hures, Technical college
- Cyber security 3days, center Hadaf
- Computer maintenance 5 days, DUBAI
Languages
English
Intermediate
Arabic
Native
Certification
- Data entry and word processing 6 months.
- The road to the job market is 4 hours.
- Computer maintenance 5 days.
- Cyber
Security 3 days. - Infection control 3 days.
Timeline
IT technician
Prince Mohammed Bin Abdulaziz
02.2014 - Current
Diploma of College - Technical Support
College of Technology
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