Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Wael Atef

Wael Atef

Riyadh,Saudi Arabia

Summary

Hard-working [IT Technical Support] with strong organizational skills. Achieves company goals through exceptional planning and prioritization.

Overview

14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

IT System Support

Advanced Electronics Co
Riyadh, Riyadh Region
11.2016 - Current
  • Providing technical support for Riyadh Municipality's internal systems, including building permits, investments, warehouses, human resources, biometric systems, health certificates, commercial licenses, payments, finance, excavation permits, and administrative communications systems.
  • Resolving system issues through the municipality's support tickets " SAMM System ".
  • Training municipality employees on internal systems.
  • Coordinating with Riyadh region municipalities to provide technical support and resolve system issues.
  • Standardized job tasks and trained junior team members on best practices and standards for optimum systems operations.


Data Reviewer Specialist

Digital Document and Records Center
Riyadh, Riyadh Region
03.2014 - 10.2016
  • Inputting, Archiving, and Verifying Data for Digital Documents in Riyadh Municipality's Digital Archives System.

Data Reviewer

Data Serve Co
Riyadh, Riyadh Region
01.2011 - 02.2014
  • Reviewing and auditing the data of Ministry of Justice deeds .
  • Data entry and correction into the Ministry's specific system.
  • Document and record archiving for Ministry of Justice deeds.

Education

Bachelor's Degree in Information Systems - Information Systems and Computer Science

6 October University
Egypt
08.2010 - 07.2014

Diploma - Computer Science

King Saud University
Saudi Arabia
06.2020 - 06.2021

Skills

  • Technical support
  • Documentation and reporting
  • Microsoft Office Knowledge
  • Customer Service
  • User Support
  • Operating systems
  • Data Entry
  • Training
  • Good at Presentation & Communication skills
  • Hardworking, Self confident, meets deadlines on task entrusted and ample analyzing capacity

Languages

Arabic
Native
English
Intermediate

Certification

Certificate in programming experience

Completed ITIL Practitioner and ITIL Practitioner (2) courses

Completed a cybersecurity course

Course in secretarial and administrative assistance

Certified in ISO 20000-1:2011 internal auditing for information technology management.

International Computer Driving License (ICDL)

Certified as a Computer Technician by Al-Daleel Information Systems

Received an appreciation certificate for knowledge transfer and training of administrative communications staff at Diriyah Municipality.

Received an appreciation certificate for knowledge transfer and training of administrative communications staff at An-Nakhil Municipality.

Certified by the General Directorate of Information Technology and Electronic Services.


Timeline

Diploma - Computer Science

King Saud University
06.2020 - 06.2021

IT System Support

Advanced Electronics Co
11.2016 - Current

Data Reviewer Specialist

Digital Document and Records Center
03.2014 - 10.2016

Data Reviewer

Data Serve Co
01.2011 - 02.2014

Bachelor's Degree in Information Systems - Information Systems and Computer Science

6 October University
08.2010 - 07.2014

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Wael Atef