Wael Zain
Summary
As a Senior Manager in the Banking industry, I bring over 18 years of progressive experience in enhancing business operations, boosting revenue, and nurturing customer loyalty across various operational territories. My strengths lie in financial administration, embodying ancient team leadership, as well as drawing visions, setting goals, and achieving targets. I leverage my rich experience and competencies to consistently drive business growth and strong client relationships for the organization.
Overview
18
18
years of professional experience
Work History
Senior Branch Manager
BANK ALJAZIRA
01.2024 - Current
Official Delegation as “Western Area Manager"
BANK ALJAZIRA,
01.2023 - 12.2023
- Drove revenues and team morale by developing and deploying sales contests.
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Resolved conflicts promptly to promote positive environment for customers.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Government relationship management.
Senior Branch Manger
BANK ALJAZIRA
01.2016 - 12.2022
- Consulted customers to boost product sales and services.
- Expand the branch clients base.
- Moving the branch from the last place to the first place.
- Acting on behalf of the Area Manager several times.
- Make the Branch the best Branch in Branches Network .
Bank Branch Manager
Bank AL Jazira,
01.2010 - 12.2015
- Establishing and building from scratch a new branch Achieving the branch target within the first year Passing the branch target in the second year Building a successful team and creating a new client base.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Implemented service improvements to enhance sales cycle.
Assistant Branch Manager
Bank ALJazira
06.2009 - 12.2009
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Customer Service Officer
Bank AL Jazira,
02.2006 - 05.2009
- Provided primary customer support to internal and external customers.
- Promoted company brand and unique offerings through personalized customer service.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Science - Accounting And Finance
King Abdulaziz University
Jeddah2005
Skills
- Staff Development
- Sales Management
- Operations Management
- Coaching and Mentoring
- Relationship Building and Management
- Business Development
- Employee Development
- Risk Mitigation
- Goals and Performance
- Team Player
- Excellent Time Management Skills
- Decision-Making
CERTIFICATES AND LICENSE
· Tadawul License Certificate 2006.
· Credit advisor License 2021.
· Retail Banking Foundations License 2022.
· Tools and Selling Skills (2008).
· Advanced Skills to Lead a Teamwork (2009).
· Concepts of Personnel Management (2010).
· Personal Effectiveness (2011).
· Accounting Principles (2011).
· Treasury Products (2011).
· Commitment And Implementation of the Regulations (2011).
· Time Management (2011).
· Credit Advisor Professional Exam.
· Retail Banking Foundation Professional Exam.
· Compliance, Info Security & AML (SAMA Mandatory Exams).
· Anti-Fraud & e-Crimes.
· Insurance Professional Certificate Exam.
· Insurance foundation certificate Training.
· Real Estate Finance Products V.2.
· Compliance, Info Security & AML (SAMA Mandatory Exams).
· Anti-Fraud & Regularity Course.
· Abshir bea'zak 1 & 2.
· Compliance – 2015.
· Security Awareness – 2015.
· Supervisory Skills.
· Retail Banking Professional Exam.
· Retail Banking Professional Foundation.
· Problem Solving & Decision Making.
· Foreign Account Tax Compliance Act (FATCA).
· Specialized Compliance & AML.
· Service Leadership Service Quality.
· Introduction to Treasury Products Communication Skills.
· ACI Dealing Certificate Bank's systems.
· Cultural Transformation Journey (Management)
ACHIEVEMENTS
· Best Branch Manager Award 2022.
· Best Branch Manger on BSC Award 2022.
· Aljazira Champion (star Award) 2022, 2021, 2020.
· Achieved second position in sales - Bank AL JAZIRA (2008).
· Gold performance award for Quality Service - Bank AL JAZIRA (2008)
· Achieved 1st position for best salesman in the Western Region - Bank AL JAZIRA (2009).
· Silver performance award for Quality Service - Bank AL JAZIRA (2009).
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Senior Branch Manager
BANK ALJAZIRA
01.2024 - Current
Official Delegation as “Western Area Manager"
BANK ALJAZIRA,
01.2023 - 12.2023
Senior Branch Manger
BANK ALJAZIRA
01.2016 - 12.2022
Bank Branch Manager
Bank AL Jazira,
01.2010 - 12.2015
Assistant Branch Manager
Bank ALJazira
06.2009 - 12.2009
Customer Service Officer
Bank AL Jazira,
02.2006 - 05.2009
Bachelor of Science - Accounting And Finance
King Abdulaziz University
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