Wafa Al-Hubayshi
Al Khobar,Saudi Arabia - Nationality: Saudi
Summary
Driven to succeed, more than 10 years' experience dedicated in manger assistant, team leader,Sales, Marketing & Customer service.
Highly effective in undertaking administrative. Motivated to achieve outstanding success through prompt communication and helpful approach.
Now I am seeking a higher job opportunity that suite my experience.
Overview
11
11
years of professional experience
1
1
Certification
Work history
Call center Supervisor
Sixt
Khobar, Saudi Arabia
05.2025 - Current
- Generated daily, weekly, and monthly performance reports.
- Managed customer database and maintained accurate contact records.
- Handled incoming customer inquiries and conducted outbound marketing calls to attract new clients.
- Resolved escalated customer complaints promptly and professionally.
- Improved customer satisfaction by applying efficient call handling and communication techniques.
- Reviewed staff performance and conducted regular evaluations with actionable feedback.
- Delivered on KPI targets and supported the team in achieving business goals.
- Identified training needs and provided coaching to improve team capabilities.
- Motivated team members to exceed sales targets through support and recognition.
- Scheduled meeting & shifts and supervised day-to-day call center operations.
- Monitored call quality and provided constructive feedback for improvement.
- Recruited, trained, and mentored new team members to maintain service excellence.
Team leader, manager assistant
Nuyu fitness center
Khobar , Saudi Arabia
09.2018 - 04.2025
- Sales daily, weekly & monthly report.
- Work on purchases, petty cash, maintenance and attendance reports.
- Data Base & Contact Management
- Complaints and feedback are dealt and find suitable solutions
- Make outcome marketing calls to generate new business & receive income customer calls.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Conducted periodic performance reviews for direct reports.
- Delivered KPI targets and team achievements.
- Identified gaps in training to effectively plan and provide coaching opportunities to staff members.
- Motivated team members to exceed established sales targets.
Schedule shifts for opening and closing. - Developed sales plans to support department strategies.
Customer Care Executive
Saudi Telecom Company (STC)
Khobar , Saudi Arabia
05.2015 - 06.2018
- Daily and monthly reports
- Marketing on the products to achieve the goal
- Customer service, problem solving and follow up.
- Data entry, indexing and reporting to senior management.
- Resolved complaints by ensure appropriate and timely compensation, to satisfied the customer.
- Handled customer support queries daily and sales.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Developed marketing plans to support department strategies.
Customer service executive
Saudi Specialist Laboratories (Motabaqah)
Dammam , Saudi Arabia
01.2014 - 01.2015
- Customer service calls
- Measuring the customer satisfaction after performing the service.
- Weekly & Monthly Report.
- Followed up customer queries to check provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent service.
- Improved customer satisfaction ratings through responsive query resolution.
- Provided professional and helpful support to new and existing clients.
- Improved company processes by analysing customer feedback and service trends.
Education
Bachelor of Biology / Genomic & Biotechnology -
King Abdulaziz University GPA: 4.21/5
Jeddah Diploma of Higher Education - Business management
Abha chamber GPA: 79/100
Abha 05.2024
Skills
- MS Office
- Work under pressure
- Problem solving skills
- Time management
- Teamwork
- Leadership skills
- Excellence of customer service
- Presentation and training skills
- Report writing skills
- Decision making
- Effective communication skills
- Solve complaints
- Data analytics
- Making strategy
Languages
Arabic
Native
English
Advanced
Certification
- Project Management Professional
- Effective communication skills
- Excellence in customer service
- Presentation skills
- How to write reports
- Customer service over the phone
Timeline
Call center Supervisor
Sixt
05.2025 - Current
Team leader, manager assistant
Nuyu fitness center
09.2018 - 04.2025
Customer Care Executive
Saudi Telecom Company (STC)
05.2015 - 06.2018
Customer service executive
Saudi Specialist Laboratories (Motabaqah)
01.2014 - 01.2015
Bachelor of Biology / Genomic & Biotechnology -
King Abdulaziz University GPA: 4.21/5
Diploma of Higher Education - Business management
Abha chamber GPA: 79/100
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