Wafa Al-Nadwi

Makkah

Summary

I hold a Bachelor's degree in Tourism and Hospitality Management from the College of Business Administration, and I also have a Professional Teaching License. I am deeply passionate about the tourism and hospitality field and always seek to expand my knowledge and skills. I excel in effective communication, teamwork, and finding innovative solutions that contribute to enhancing customer experiences and driving excellence in the hospitality sector

Overview

years of professional experience

2021

years of post-secondary education

Certification

Work history

Sales Representative

Al Hokair Company

Provided consultations to customers regarding products and services
Achieved sales targets and ensured an exceptional customer experience

Receptionist

Swissotel Makkah

05.2021 - 07.2021

Company Overview: Abraj Sara Real Estate Investment Company
Welcomed guests and managed front desk operations
Provided information about hotel services and local attractions
Assisted in resolving guest inquiries efficiently
Abraj Sara Real Estate Investment Company

Trainee

Park Inn Al Naseem Hotel

05.2019 - 07.2019

Assisted guests efficiently to ensure a smooth stay experience
Gained knowledge of hotel operational procedures

Education

Bachelor's Degree - Tourism and Hospitality Management

Umm Al-Qura University

Skills

Strong communication skills
Customer service skills
Problem-solving abilities
Innovative thinking
Proficiency in Microsoft Office Suite

Proficiency in hospitality management software
Punctuality
Professional discipline
Fast learning
Adaptability

Certification

First Aid Training, Saudi Red Crescent Authority, Makkah, 2019
Risk & Crisis Management, Intertek Cristal, Makkah, 2020
Tourist Destination Marketing, Ministry of Tourism, 2021
Public Relations & Protocol, Ministry of Tourism, 2021
Managing Social Media Platforms for Tourism Projects, Ministry of Tourism, 2021
Front Desk Employee Skills Development in Hospitality Sector, Ministry of Tourism, 2021
Influence & Persuasion Skills, Droob, 2023
Professional Writing in the Workplace, Droob, 2023
Creative Thinking Skills, Droob, 2023
Towards a Professional Career Path, Droob, 2024

Custom

Designed a brochure for World No Tobacco Day, Ministry of Human Resources & Social Development, 2023, Utilized [Software Name] to design the brochure., Aimed at raising awareness and educating the public.

Languages

Arabic

English

Timeline