Wafa Farraj Al-Harbi

Highly skilled professional with extensive expertise in computer literacy, fluent English, and strategic planning. Demonstrates exceptional abilities in marketing, finance, and statistics, coupled with strong administrative skills. Proven track record in team oversight, staff motivation, and conflict resolution. Adept at project coordination, employee development, and performance monitoring. Committed to delivering outstanding customer service and effective communication.

Member of Amadeus implementation team in Saudi Arabian Airlines and leader until completing missions., We set the project of implementation new system requirements, stages, milestone them and tested out until reaching cutover on 04/10/10., Member of BCM team in Saudi Arabian Airlines., IT coordinator (In- out of kingdom)., Statistics coordinator (In kingdom)., Based on excellent performance, GM Sales selected me for a development CTOs/ATOs project and I passed all the assessment tasks., Performance Excellence certificate from Saudi Arabian Airlines from DG KHALID ALMULHEM (2010)., Delegated to train new ladies in FINANCE & Guest relation., Delegated to train new ladies in Madinah AL-Fursan center., Delegated to train new ladies in Riyadh (CTO)., Participate with AVP direct sale in KALI & APRA irregularities PROJECT and monitoring ADMS & IDMS against TSC & CTO and ATO staff., Certificate of appreciation from DG SALEH ALJASER (2016)., Delegated as supervisor in TSC Ladies., Delegated as Assist manager in TSC Ladies., Work with Accenture management (prepare training materials - translation - training - developing systems)., Delegated as a duty manager in call center (KEAC).

• Les Roches Marbella-SPAIN, Marbella, Andalusia, 2022, Tourism pioneers' certificate
• THE KPI INSTITUTE, Dubai, Dubai, 2020, Certified KPI professional certification (C-KPIP)
• HQ, Jeddah, Makkah, 2019, TOP5 workshop Certificate
• Laurels Institute, Dubai, Dubai, 2017, Certified Sales & Marketing Manager
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Setting Goals and Planning
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Leadership Skills
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Managing Your Job
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Effective Supervision
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Resources Management
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, On Job Training Skills
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Team Building
• Saudi Airlines Training Center, Jeddah, Makkah, 2016, Customer Service 2.0 Master Class Delivered by Simplifying
• IATA (Madrid), Madrid, Madrid, 2015, Train the Trainer
• IATA (London), London, London, 2015, QMS 'Quality Management System'
• Saudi Airlines Training Center, Jeddah, Makkah, 2015, Telephone Communication Skills
• IATA (Geneva), Geneva, Geneva, 2013, IATA Professional Instructional Techniques
• Saudi Airlines Training Center, Jeddah, Makkah, 2013, Fraud Prevention
• Roots of Happiness, Jeddah, Makkah, 2012, Communication Skills
• Roots of Happiness, Jeddah, Makkah, 2011, Body Language
• Saudi Airlines Training Center, Jeddah, Makkah, 2011, Art of Persuasion Analytical
• Saudi Airlines Training Center, Jeddah, Makkah, 2011, Amadeus Refresher
• Saudi Airlines Training Center, Jeddah, Makkah, 2010, Customer Service
• Saudi Airlines Training Center, Jeddah, Makkah, 2010, AMR002- Amadeus Altea Desktop 2
• Saudi Airlines Training Center, Jeddah, Makkah, 2010, AMR001- Amadeus Altea Desktop 1
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, Amadeus - RTB DCS (CTO)
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, TKT200-Basic Fares/TKT
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, TKT100-Entry Level Fares-Multi Classes
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, RSV116-Fare Selection for Reservations
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, SVC209 Alfursan Loyalty Program
• Saudi Airlines Training Center, Jeddah, Makkah, 2008, RSV115-Basic Reservations
• Al-Alya Institute, Jeddah, Makkah, 2007, Management Sciences Diploma
• Technical Education & Vocational Training, Jeddah, Makkah, 2007, International Computer Driving License (ICDL)