Wafa Hakami
Jeddah,Saudi Arabia
Summary
Experience in Retail Sales, Accountant, Customer Experience, Customer Care.
Within areas of Accounting, Sales, Financial, Management, Information Technology and Customer Service within Telecommunications and retail environments. Adept at providing creative sales solutions, identifying customer's needs and concerns, communicating with customers, following current developments, monitoring sales numbers and marketing metrics, increasing sales.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Officer
Holool Aloula (NCBS National Company for Business)
Jeddah, Mecca Region
12.2023 - Current
- Create financial and accounting reports with budget.
- Built strong relationships with regular customers for repeat business.
- Ensure accurate and prompt completion of all sales related tasks.
- Enhance the after selling service and address customer's concerns to ensuring customer satisfaction.
- Achieve the individual targets in sales of different Mobily products and services.
- Review own sales performance and stock monitoring along with reports generating of sales transactions.
Retail Sales Executive
Holool Aloula (NCBS National Company for Business)
Jeddah, Mecca Region
03.2018 - 11.2023
- Handled customer complaints with empathy, resulting in improved brand image.
- Developed strong relationships with customers for enhanced loyalty.
- Oversaw ordering, receiving and merchandising of new stock.
- Created seasonal sales plans with varying stock and promotional strategies.
- Oversaw business staffing and training, building successful, customer-focused team.
- Leveraged strong working knowledge of products and systems.
Accountant
Fawaz Alhokair Group Fashion Retail
Jeddah, Saudi Arabia
11.2017 - 03.2018
- Followed up with customers to collect specific financial information and verify details for preparation of type forms.
- Assisted with developing and ongoing control of costing and pricing systems for business goods.
- Optimized financial performance by monitoring key indicators.
- Generated accurate financial reports using advanced software tools.
- Prepared monthly and yearly balance sheets, ensuring accuracy.
- Reviewed and reconciled ledgers to maintain integrity of financial data.
- Handled complex account reconciliations; ensured consistency in records.
- Ensured timely invoice payments with diligent follow-ups.
Education
Bachelor's degree - Business Administration Accounting
Jazan University
Jizan, Jazan Region /2011 - /2014
Skills
- Customer Experience
- Financial Accounting
- Customer Care
- Team Work
- Customer Service
- Financial Analytics
- Business Analysis
- Financial transactions processing
- Sales report compilation
- Account Management
- Business Development
- Microsoft Office
Languages
English
Fluent
Arabic
Native
Accomplishments
- Hard work and for setting a high standard of excellence in customer satisfaction in 2024.
Certification
- Mobily retail customer journey in 2022.
Timeline
Retail Sales Officer
Holool Aloula (NCBS National Company for Business)
12.2023 - Current
Retail Sales Executive
Holool Aloula (NCBS National Company for Business)
03.2018 - 11.2023
Accountant
Fawaz Alhokair Group Fashion Retail
11.2017 - 03.2018
Bachelor's degree - Business Administration Accounting
Jazan University
/2011 - /2014
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