Wafa Mohammad Alfrhood
Riyadh
Summary
Accomplished professional with expertise business analysis and operational excellence .proven track record in driving quality management, continues improvement, performance management, and fostering innovation to achieve organizational goals while ensuring sustained business growth and operational efficiency.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operation Quality Sr. Specialist
STC Solution
2018.09 - 2025.02
- Contribute on the designing, preparing, and creation of all the Quality Standards and Inspections to enhance the products/services practices and customer experience
- Responsible of designing, preparing and development of products/services Key Performance Indicators (KPIs)
- Responsible of Continues Improvement for all products/services capabilities (Technology, processes, Policies, Procedures, etc.)
- Responsible of the Services Quality and Performance Management, to ensure compliance of business aspects, Processes, Procedures and Policies
- Responsible of designing, preparing, and creating of all the quality assurance related dashboard reports & evaluation forms aiming to enhance the products/services practices and customer experience
- Led multiple automation initiatives to enhance the products/services efficiency and enhance the customer experience
- Having weekly, monthly quarterly and yearly Services Performance reporting with the Executive Management
Free Lance Trainee
2014.01 - 2017.01
Computer Trainer
Princess Nora Bint Abdurrahman University
2012.12 - 2016.09
Computer Teacher and Data entry
Trbyah School
2011.01 - 2012.11
Computer Trainer
Asr Alareeba Institute
2009.12 - 2010.12
Education
Bachelor of Computer Science -
Imam Muhammad ibn Saud University
Riyadh, Saudi Arabia 2004.03 - 2009.07
Skills
- Business Analysis
- Quality Management
- Performance Management
- Continues Improvement
- Business Process Improvement
- Operational Excellence
- Problem Solving
- Innovation
- Stakeholder Engagement
Certification
- Certified in Business Analysis (PMI-PBA)
- Risk Management Program (RMP)
- Project Management Professional (PMP)
- Data Analyst and Business Analyst - Saudi Digital Academy
- Six Sigma - Green Belt
- ITIL Fountaining Training Completion
- Root Cause Analysis, Corrective and Preventive Action
Achievements:
- Developed Quality and Continues Improvement Standard across all products/services
- Successful implementation of products/services Key Performance Indicators
- Successful development of products/services Customer Satisfaction Framework
- Successful development of products/services quality and performance dashboards & reporting
- Earned multiple promotions at Solutions by STC and received multiple appreciation letters to exemplary performance.
Timeline
Operation Quality Sr. Specialist
STC Solution
2018.09 - 2025.02
Free Lance Trainee
2014.01 - 2017.01
Computer Trainer
Princess Nora Bint Abdurrahman University
2012.12 - 2016.09
Computer Teacher and Data entry
Trbyah School
2011.01 - 2012.11
Computer Trainer
Asr Alareeba Institute
2009.12 - 2010.12
Bachelor of Computer Science -
Imam Muhammad ibn Saud University
2004.03 - 2009.07