WAFA ALDABAHI
Riyadh
Summary
Energetic and adaptable individual with natural ability to communicate effectively and solve problems. Possesses foundational understanding of customer service principles and technical troubleshooting, coupled with strong analytical and organizational skills. Capable of making positive impact by providing efficient and friendly support.
Overview
1
1
Certification
Work History
IT Desk Support Intern
Princess Nourah Bint Abdulrahman University
01.2014 - 04.2014
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Provided exceptional customer service when responding to help desk requests, maintaining professionalism at all times.
- Assisted users in navigating complex technical issues, fostering a positive experience with company technology resources.
- Enhanced system performance by regularly updating software and conducting routine maintenance checks.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware, devices, and software to set up work stations for employees.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Master of Science - Computer Science
Imam Muhammad Ibn Saud Islamic University
Riyadh, Saudi Arabia02-2022
Bachelor of Science - Computer Science
Princess Nora Bint Abdul Rahman University
Riyadh, Saudi Arabia05-2014
Skills
- Help desk experience
- Software installation
- Network support
- IT documentation
- Printer support
- Software updates
- Mobile device support
- Server maintenance
- System administration
- Hardware configuration
- Virtualization technologies
- Active directory
- Linux administration
- Operating systems
- Ticketing systems
- Customer service
- Technical troubleshooting
- Analytical thinking
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Training
- AlKhaleej Training - CompTIA Network+
- Coursera - Digital Forensics Essentials (DFE)
- Global Knowledge Training - CompTIA Security+
- Learning Space - EC council certified encryption specialist
- Misk Foundation and STC - Virtual Work Experience for cyber security incident analysis
- Global knowledge training - CompTIA CySA+ Cybersecurity analyst
- Digital knowledge company -IT Risks Management
- Learning Space - Data analysis
- Learning Space - Power BI
- IBM skillsBuild - project-based learning programme in Data Analysis
- SDAIA T5 bootcamp in data science and AI
Certification
- CompTIA Security+
- Ec-council computer hacking forensic investigator (chfi)
- AWS Certified Cloud Practitioner
PUBLICATIONS
- Publication Title : Improved Software Implementation for Montgomery Elliptic Curve Cryptosystem , URL : Improved Software Implementation for Montgomery Elliptic Curve Cryptosystem.
- Publication Title : A Low-Cost and High-Performance Cryptosystem Using Tripling-Oriented Elliptic Curve , URL : A Low-Cost and High-Performance Cryptosystem Using Tripling-Oriented Elliptic Curve
Timeline
IT Desk Support Intern
Princess Nourah Bint Abdulrahman University
01.2014 - 04.2014
Master of Science - Computer Science
Imam Muhammad Ibn Saud Islamic University
Bachelor of Science - Computer Science
Princess Nora Bint Abdul Rahman University
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