Wafaa Alshahrani
Summary
Accomplished professional with expertise in guest service and communication, proficient in Opera PMS and reservation systems. Adept at utilizing Microsoft Office for efficient event coordination and problem solving. proven success in training and coaching teams, enhancin client satisfaction, and acquiring new clients.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Client Relation Officer
Rolex – Saddik and Mohamed Attar Co.
Riyadh, Saudi Arabia
2023.06 - Current
- Handled customer relations and after-sales service.
- Managed reception and follow-ups for maintenance services.
- Issued invoices and communicated service costs.
Receptionist
Le Meridien Hotel
Riyadh, Saudi Arabia
2021.01 - 2023.06
- Customized room setups to enhance guest satisfaction.
- Streamlined check-in/out processes.
- Quickly resolved guest complaints.
- Trained staff on Opera PMS and reservation systems.
- Delegated tasks to team members, enhancing productivity.
Receptionist
Hyatt Place Hotel
2018.05 - 2021.06
- Managed smooth check-in/out procedures.
- Ensured room readiness and guest comfort.
- Trained staff on Opera PMS and reservation systems.
- Contributed to pre-opening preparations.
Receptionist
Dr. Almofarreh Specialized Clinic
2013.03 - 2018.02
- Scheduled appointments and maintained patient records.
- Directed patients to appropriate departments.
Data Entry Officer
Aldiwan Private School
2012.03 - 2013.03
- Managed student/teacher records using the Noor system.
- Maintained data accuracy and organization.
Education
Bachelor’s Degree - Travel and Tourism
King Faisal University
2024.01 - Current
Computer Diploma -
Riyadh & Almaashal Women’s Training Center
2006.01 - 2006.12
High School Diploma -
Al Yamama School
1998.01 - 1998.12
Skills
- Guest Service & Communication
- Opera PMS & Reservation Systems
- Microsoft Office
- Event Coordination
- Problem Solving
- Training & Coaching
- Driving client satisfaction
- New client acquisitions
Custom
- Event Management 2024
- project Management Fundamentals 2023
- Swiss Hotel Management School, 2023
- Social Media Masterclass, 2023
- Le Roches Montana Hospitality Experience, 2022
- Sant Pol Hospitality School, 2021
- Public Relations Management, Ministry of Tourism
- Leadership Training, New Horizons Institute
- English Language Certificate, Riyadh, 2006
- Hospitality Course, Higher Institute for Tourism
- English Language, Almashaeel Training Center
Languages
English
Upper intermediate
B2
Timeline
Bachelor’s Degree - Travel and Tourism
King Faisal University
2024.01 - Current
Client Relation Officer
Rolex – Saddik and Mohamed Attar Co.
2023.06 - Current
Receptionist
Le Meridien Hotel
2021.01 - 2023.06
Receptionist
Hyatt Place Hotel
2018.05 - 2021.06
Receptionist
Dr. Almofarreh Specialized Clinic
2013.03 - 2018.02
Data Entry Officer
Aldiwan Private School
2012.03 - 2013.03
Computer Diploma -
Riyadh & Almaashal Women’s Training Center
2006.01 - 2006.12
High School Diploma -
Al Yamama School
1998.01 - 1998.12