Wafaa Alshahrani
Summary
Accomplished professional with expertise in guest service and communication, proficient in Opera PMS and reservation systems. Adept at utilizing Microsoft Office for efficient event coordination and problem solving. proven success in training and coaching teams, enhancin client satisfaction, and acquiring new clients.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
Work history
Client Relation Officer
Rolex – Saddik and Mohamed Attar Co.
Riyadh, Saudi Arabia
06.2023 - Current
- Handled customer relations and after-sales service.
- Managed reception and follow-ups for maintenance services.
- Issued invoices and communicated service costs.
Receptionist
Le Meridien Hotel
Riyadh, Saudi Arabia
01.2021 - 06.2023
- Customized room setups to enhance guest satisfaction.
- Streamlined check-in/out processes.
- Quickly resolved guest complaints.
- Trained staff on Opera PMS and reservation systems.
- Delegated tasks to team members, enhancing productivity.
Receptionist
Hyatt Place Hotel
05.2018 - 06.2021
- Managed smooth check-in/out procedures.
- Ensured room readiness and guest comfort.
- Trained staff on Opera PMS and reservation systems.
- Contributed to pre-opening preparations.
Receptionist
Dr. Almofarreh Specialized Clinic
03.2013 - 02.2018
- Scheduled appointments and maintained patient records.
- Directed patients to appropriate departments.
Data Entry Officer
Aldiwan Private School
03.2012 - 03.2013
- Managed student/teacher records using the Noor system.
- Maintained data accuracy and organization.
Education
Bachelor’s Degree - Travel and Tourism
King Faisal University
01.2024 - Current
Computer Diploma -
Riyadh & Almaashal Women’s Training Center
01.2006 - 12.2006
High School Diploma -
Al Yamama School
01.1998 - 12.1998
Skills
- Guest Service & Communication
- Opera PMS & Reservation Systems
- Microsoft Office
- Event Coordination
- Problem Solving
- Training & Coaching
- Driving client satisfaction
- New client acquisitions
Custom
- Event Management 2024
- project Management Fundamentals 2023
- Swiss Hotel Management School, 2023
- Social Media Masterclass, 2023
- Le Roches Montana Hospitality Experience, 2022
- Sant Pol Hospitality School, 2021
- Public Relations Management, Ministry of Tourism
- Leadership Training, New Horizons Institute
- English Language Certificate, Riyadh, 2006
- Hospitality Course, Higher Institute for Tourism
- English Language, Almashaeel Training Center
Languages
English
Upper intermediate
B2
Timeline
Bachelor’s Degree - Travel and Tourism
King Faisal University
01.2024 - Current
Client Relation Officer
Rolex – Saddik and Mohamed Attar Co.
06.2023 - Current
Receptionist
Le Meridien Hotel
01.2021 - 06.2023
Receptionist
Hyatt Place Hotel
05.2018 - 06.2021
Receptionist
Dr. Almofarreh Specialized Clinic
03.2013 - 02.2018
Data Entry Officer
Aldiwan Private School
03.2012 - 03.2013
Computer Diploma -
Riyadh & Almaashal Women’s Training Center
01.2006 - 12.2006
High School Diploma -
Al Yamama School
01.1998 - 12.1998
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