Summary
Overview
Work history
Education
Skills
TRAINING
Languages
Timeline
Generic

Naif Alotaibi

Riyadh

Summary

Highly-skilled IT Support Technician with 4 years of experience. Maintaining smooth-running software and system performance through astute troubleshooting and issue resolution. Manages diverse repair and maintenance tasks with precision and care to enhance IT department functionality and optimise overall company productivity.

Overview

3
3
years of professional experience
2022
2022
years of post-secondary education

Work history

IT Support Specialist

Sirar by STC
03.2025 - Current
  • Managed and deployed endpoint devices (Windows) using Microsoft Endpoint Manager (ivanti).
  • Managed endpoint inventory and lifecycle, including onboarding, provisioning, and decommissioning.
  • Created and maintained device compliance policies, configuration profiles, and app deployments for corporate users.


Technical support specialist

STC Solutions
Riyadh, Riyadh Region
03.2024 - 03.2025
  • Achieved high levels of customer satisfaction, closing trouble tickets with first-call resolution.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Identification, diagnosis and correction of issues related to system
    services, operating systems, software, utilities, and other ancillary
    services
  • Availability to address and resolve critical system issues on a 24/7
    basis, including notification, escalation and coordination of activities
    across the organization
  • Investigate and troubleshoot common issues to develop and enable
    continuing innovation within the infrastructure
  • Coordinating and communicating closely with management and help
    desk during all unplanned outages

IT support

Xerox
Riyadh, Riyadh Region
11.2022 - 03.2024
  • Diagnosed hardware and software issues, swiftly resolving technical disruptions.
  • Worked alongside service desk to provide 1st and 2nd line support to users deskside and remotely.
  • Used ticketing systems to effectively prioritise end-user issues,
    minimising equipment downtime.
  • Responding to queries on phone, email, in person, or through
    remote access.
  • Create an updates image of the OS currently being used by
    company employees.
  • Provided timely and professional support across hardware and
    software issues for 400+ end users.

Education

Diploma - IT Support

College Of technology
Riyadh, Riyadh Region

Skills

  • Hardware
  • Software
  • Ysoft
  • Microsoft
  • Teamwork
  • Communication
  • Networking
  • Windows
  • Hardware Assembly
  • Hardware upgrades
  • ITSM
  • ITAM

TRAINING

• Introduction to Cyber Security (Cisco Networking Academy).

• Introduction to Networking CCNA Routing and Switching (Cisco Networking Academy).

• No-Code Training Course from Tuwaiq Academy.

Languages

English
Fluent

Timeline

IT Support Specialist

Sirar by STC
03.2025 - Current

Technical support specialist

STC Solutions
03.2024 - 03.2025

IT support

Xerox
11.2022 - 03.2024

Diploma - IT Support

College Of technology

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Naif Alotaibi