wahid bape
Jeddah
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
33
33
years of professional experience
Work History
Office Manager
Namma Al Enjaz Factory For Industry
09.2019 - Current
- Established streamlined procedures for document management for enhanced accessibility.
- Addressed customer concerns promptly, leading to increased satisfaction.
- Monitored expenditures for better financial control.
- Enhanced relationships with stakeholders using proactive engagement strategies.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Secretary to CEO
Nesma Recycling Co. Ltd.
01.2004 - 06.2020
- Drafted correspondence and reports, supporting communication needs of management.
- Updated and managed contact lists, keeping information current and accessible.
- Coordinated meetings and events, arranging logistics and necessary materials.
- Managed incoming communications, directing calls and messages to appropriate departments.
- Assisted in travel arrangements, handling itineraries and accommodations.
- Supported the General Manager in decision-making by providing accurate data, research, and reports.
- Maintained a well-organized filing system for easy document retrieval and improved office workflow.
- Handled confidential information with discretion, protecting sensitive company data from unauthorized access.
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Reviewed incoming correspondence for the General Manager''s attention, prioritizing urgent matters for swift resolution.
- Organized events and conferences, ensuring successful execution through meticulous planning and coordination efforts.
- Managed executive calendar to maximize time utilization and ensure timely attendance at important meetings.
- Served as a liaison between departments, facilitating communication and collaboration for smooth operations.
- Maintained a professional atmosphere within the office space through careful organization and cleanliness standards enforcement.
- Coordinated travel arrangements for the General Manager, resulting in seamless business trips with minimal disruptions.
- Facilitated productive meetings by preparing agendas, taking minutes, and following up on action items assigned to attendees.
- Developed and implemented office policies and procedures to facilitate smooth workflow.
- Handled confidential information in professional manner.
- Collated and distributed agendas and minutes for all executive meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Executive Assistant
Tanwar Travel Service
04.2001 - 12.2003
- Drafted professional emails by summarizing key information and action items.
- Identified process improvements to enhance workflow and reduce delays.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Logistics Coordinator and Customer Support
Al Rajhi Trading & Marketing
08.1996 - 12.1999
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Streamlined shipment processes, resulting in fewer errors and increased customer satisfaction.
- Negotiated contracts with freight carriers to lower transportation costs without compromising service quality.
- Reduced delivery times to customers by optimizing route planning and scheduling.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Built and established relationships with staff and vendors.
- Analyzed customer requirements and provided customized logistics solutions.
Inventory Supervisor & Sales Coordinator
Shaan Distributor
05.1992 - 04.1994
- Supervised 4 inventory control personnel to support correct goods management and achievement of performance goals.
- Oversaw purchase orders and data entry regarding shipped and received shipments.
- Monitored customer return shipments and communicated damages to manufacturer.
- Optimized warehouse space utilization with effective layout planning and storage organization.
- Managed a team of warehouse staff to maintain high productivity levels, ensuring proper training and adherence to company policies.
- Evaluated inventory management software options and recommended ideal solutions based on business requirements, ultimately contributing to more streamlined operations.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
- Improved customer satisfaction by ensuring prompt order fulfillment through efficient inventory management practices.
- Developed standard operating procedures for the inventory department, resulting in more consistent processes and outcomes.
Education
Bachelor of Commerce - Commerce
MUMBAI UNIVERSITY
THANE, INDIA01-1992
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Administrative support
- Document management
- Staff management
- Conflict management
- Documentation and control
- Event coordination
- Facility management
- Workflow planning
- Compliance monitoring
Languages
English
Professional Working
Arabic
Elementary
Urdu
Professional Working
Thai
Elementary
Hindi
Limited Working
Timeline
Office Manager
Namma Al Enjaz Factory For Industry
09.2019 - Current
Secretary to CEO
Nesma Recycling Co. Ltd.
01.2004 - 06.2020
Executive Assistant
Tanwar Travel Service
04.2001 - 12.2003
Logistics Coordinator and Customer Support
Al Rajhi Trading & Marketing
08.1996 - 12.1999
Inventory Supervisor & Sales Coordinator
Shaan Distributor
05.1992 - 04.1994
Bachelor of Commerce - Commerce
MUMBAI UNIVERSITY
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