Wail Al-Douis
Jeddah
Summary
A passionate, results oriented, highly accomplished Sales leader with award winning sales excellence. A seasoned travel industry, software and technology expert with exceptional ability to manage pressure and identify solutions.
Over 17 years of experience and proficiency in Sales and account management leadership,business Tie-ups, Business development, Business planning and forecasting; in Global Distribution Systems GDS, Airlines, Travel Management, and Online B2B & B2C.
Proven track record of driving revenue growth and expanding market share in highly competitive market, an out-of-the-box thinker with sales hunter mindset and data-driven decision making.
With a vision to create an environment within an organization that focuses on team success,organization growth, and profitability.
Overview
17
17
years of professional experience
Work History
Strategic Sales Manager - KSA
Sabre Corporation, SA
Jeddah
10.2018 - Current
- Generated company growth through market expansion and sales by targeting strategic opportunities across KSA.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Developed and executed strategic sales plans to achieve organizational objectives.
- Analyzed sales to identify top-performing prospects.
- Identified and qualified new sales prospects to continually meet targets.
- Leverage cross-functional product, support, marketing, and account management teams to connect and win new sales opportunities in the assigned market.
- Grow the customer base by identifying needs to deliver relevant product solutions that meet client budgets and schedules.
- Work with the account manager team, implementation, and all other entities within Sabre in order to maximize share shift growth opportunities.
- Focus on multiple sales methodology approaches, including consultative, cross-selling, and leveraging Sabre's value proposition in Supplier Commerce, Airline Solutions, to win Travel Network growth opportunities, and increase sales penetration in new and existing accounts.
- Assume full responsibility for all incremental sales by building, managing, and maintaining the sales pipeline for the designated market.
- Meet and exceed annual quotas for new sales by developing and implementing sales strategies.
- Coaching, mentoring, and leading by influence account managers to capitalize on new sales opportunities.
- Conducted market and competitor analysis to identify growth opportunities.
- Established productive relationships with clients, facilitating gathering and application of customer feedback in product development lifecycle.
- Oversaw regional and local sales managers and staff.
- Identified potential risks associated with new accounts or initiatives.
- Tracked performance metrics to measure progress against goals.
- Gained market share in new sales performance through aggressive team training.
- Developed an account growth strategy by identifying opportunities with existing accounts.
- Evaluated and negotiated commercial contracts with existing customers to achieve a high renewal rate.
- Resolved customer complaints regarding sales and service.
Sales Manager
Destination of the World
Jeddah
02.2017 - 10.2018
- Working closely with customers to determine their needs, answer their questions about products, and recommend the right solutions.
- Promptly resolve customer complaints, and ensure maximum client satisfaction.
- Develop a sales strategy to achieve organizational sales goals and revenues on a monthly, quarterly, and yearly basis.
- Go the extra mile to drive sales.
- Build productive, trust-based relationships with customers.
- Hired and trained dedicated, high-achieving sales teams.
- Developed new ideas and thought creatively to grow the business, enhance profitability, and increase revenue.
- Suggest ways to improve sales by planning marketing activities.
- Generated company growth through market expansion and sales.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Implemented process changes to streamline sales department workflow.
- Created and presented monthly reports to management on sales performance.
- Executed strategic sales plans to expand customer base and revenue.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Collaborated with marketing team to create promotional materials for target customers.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Senior Sales Executive
Qatar Airways
Riyadh
04.2014 - 01.2017
- Negotiating directly with top travel agencies and corporate accounts for business promotion, and offering special corporate deals to motivate and enhance business activity.
- Accountable for corporate KPIs, contributing 25% to the station's overall revenue.
- Formulate station agents' corporate strategy and plan for every quarter.
- Identify new leads and penetrate potential accounts from different segments.
- Focus on high yield, premium, nontraditional revenue through implants.
- Monitor and follow up on targets assigned through monthly performance reviews.
- Focus on group business, especially SOTO, and ensure it is capitalized by offering competitive prices.
- Customer complaint handling, agency product updates through presentations, and accessibility to ensure repeat business.
- Looked after sales activities of key travel agents, and their related implants and branches.
- Participate in and sponsor corporate events, marketing activities, and thereby penetrate into different segments, ministries, embassies, expat compounds, etc.
- Maintain the station's corporate database, and promote special fares and the latest updates to the corporate directly.
- Collaborated with marketing team to develop promotional materials and campaigns for target markets.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Negotiated contract terms, conditions and pricing for sales.
- Developed and implemented strategic sales plans to increase revenue and market share.
- Delivered sales presentations to high-level executives and decision-makers.
- Expanded new business with implementation of effective networking and sales strategies.
Corporate Sales Manager
Flyin.com
Riyadh
04.2011 - 04.2014
- Preparing reports on research and feasibility studies for prospective accounts.
- Preparing complete proposals, including financials, for prospective accounts; this includes Amex proposals for global franchisee accounts.
- Presentation of proposals and facilitation of negotiations until the new account has been signed up.
- Constant sales visits to meet key decision-makers of prospective accounts in order to ensure that an agreement has been signed.
- Sales visits to existing accounts in order to ascertain service delivery, and obtain feedback on customer satisfaction.
- Identify travel management and cost-control initiatives of corporate accounts, and make required recommendations.
- Closed sales consistently through strong client rapport and expert product and service knowledge.
- Collaborated with marketing team to develop promotional materials and campaigns.
- Analyzed market trends, evaluated competitors' activities and developed pricing models.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Coached, developed and motivated team to achieve revenue goals.
- Built sales forecasts and schedules to reflect desired productivity targets.
Sales Supervisor
Kanoo Travel Riyadh
Riyadh
04.2009 - 04.2011
- Analyzed sales data to define weekly quotas for multiple departments, assessing potential areas of growth.
- Organized and coordinated the sales team schedules, helping staff meet company and client expectations.
- Coached team members to reach and exceed weekly and monthly sales goals.
- Monitored daily sales operations and served as an informational and procedural resource to team members.
- Achieved exceptional client satisfaction, feedback, and ratings.
- Created and directed sales team training and development programs.
- Developed incentive programs for top performing sales representatives.
- Conducted weekly performance reviews with the sales team to ensure goals were being met.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Supported sales team members to drive growth and development.
Key Accounts Executive
Kanoo Travel
Riyadh
04.2008 - 04.2009
- The job involves maintaining and developing good relations with existing key clients of Kanoo Travel.
- Regularly meet up with the clients to get feedback, and ensure a smooth flow of operations.
- Respond to any complaints or concerns raised by the client with regard to service.
- Analysis of MIS reports to understand the performance of the clients.
- Introduce new offers, packages, and products that are introduced from time to time to the clients, and try to push them.
- Effectively manage and maintain quality systems as prescribed in the Quality Manual.
- Involved in the budgeting process and function for the region.
- As the franchisee for American Express Travel, I am introducing the American Express Corporate Travel Account to new and existing customers.
- Initiative surveys for the American Express Customer Service Excellence programs.
Education
Master of Business Administration -
British Institute of Economics - BIOEPS (Online)
United Kingdom 01-2023
Bachelor of Business Management - Sales and Marketing
Sri Venkateshwara First Grade College
Bangalore , India10-2006
Miller Heiman Certification - Strategic and Conceptual Selling10 - 14 November 2019 -
Sabre Learning Academy
BahrainAirline Business Foundations 8 – 12 March 2015 -
IATA
Doha - Qatar Sales Excellence Course 15 – 19 Feb 2015 -
QR
Doha - Qatar mySAP ERP – Customer Relationship Management -
BAYSYS Technologies
Bangalore , IndiaComputer Fundamentals Course -
SANFORD Computer Academy
Bangalore Business Communication course -
Value point Academy
Bangalore Skills
- Strategic outreach
- Sales forecasting
- Data analytics
- Miller Heiman Strategic and Conceptual Selling
- Airline Sales
- Salesforce
- Relationship-building and management
- Upsell opportunities
- Lead prospecting
- Converting leads
- Mentoring and coaching
- Supporting international sales team
- Strong lead development skills
- Excellent negotiating tactics
Languages
Arabic
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Strategic Sales Manager - KSA
Sabre Corporation, SA
10.2018 - Current
Sales Manager
Destination of the World
02.2017 - 10.2018
Senior Sales Executive
Qatar Airways
04.2014 - 01.2017
Corporate Sales Manager
Flyin.com
04.2011 - 04.2014
Sales Supervisor
Kanoo Travel Riyadh
04.2009 - 04.2011
Key Accounts Executive
Kanoo Travel
04.2008 - 04.2009
Master of Business Administration -
British Institute of Economics - BIOEPS (Online)
Bachelor of Business Management - Sales and Marketing
Sri Venkateshwara First Grade College
Miller Heiman Certification - Strategic and Conceptual Selling10 - 14 November 2019 -
Sabre Learning Academy
Airline Business Foundations 8 – 12 March 2015 -
IATA
Sales Excellence Course 15 – 19 Feb 2015 -
QR
mySAP ERP – Customer Relationship Management -
BAYSYS Technologies
Computer Fundamentals Course -
SANFORD Computer Academy
Business Communication course -
Value point Academy
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