Wajid Ali Shah
Riyadh,01
Summary
Proactive and results-oriented professional with a proven track record at Telenor-employer, showcasing exceptional problem-solving and customer service skills. Excelling in both independent and team environments, I rapidly adapt to new challenges, fostering positive outcomes. My friendly demeanor and commitment to excellence underpin my ability to enhance team collaboration and drive customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Telenor
01.2021 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Customer Service Representative
Ufone
09.2018 - 09.2019
- Efficiently tracked all call-related information within CRM systems, ensuring accurate data entry for future reference and analysis purposes.
- Improved customer satisfaction by efficiently addressing and resolving inquiries during calls.
- Originated and cultivated strong relationships with prospective clients by strategizing aggressive outbound calling campaigns.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
- Achieved high-quality communication with customers, using active listening and clear verbal skills to address concerns accurately.
- Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
Education
Bachelor of Science - Biological Sciences
University of Swat
Swat 09-2015
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Languages
Pashto
Native language
English
Proficient
C2
Timeline
Customer Service Representative
Telenor
01.2021 - 01.2023
Customer Service Representative
Ufone
09.2018 - 09.2019
Bachelor of Science - Biological Sciences
University of Swat
Similar Profiles
H M SHAFIQUL ISLAMH M SHAFIQUL ISLAM
Forecasting and Analytics Expert at TelenorForecasting and Analytics Expert at Telenor
Paulius MikuzisPaulius Mikuzis
Telecommunications Engineer, Rigger at TelenorTelecommunications Engineer, Rigger at Telenor
Saira LuqmanSaira Luqman
Area Sales Manager at TelenorArea Sales Manager at Telenor