Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Walaa Abdullah Alsulaimani

Riyadh,Saudi Arabia

Summary

Over 13 years of experience in Quality and Governance, specializing in policy development and business procedure optimization. Proven track record in enhancing efficiency and effectiveness while ensuring compliance with regulatory standards. Committed to driving positive organizational impact through strategic governance initiatives.

Overview

9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Governance and Quality Senior Manager

Ministry of HRSD
Riyadh, KSA
05.2024 - 07.2025
  • Established policies, procedures, frameworks, and authorities for support services departments.
  • Conducted audits to ensure compliance with relevant laws and regulations.
  • Monitored government competition reports for strategic insights.
  • Developed local content pathways.
  • Led digital transformation initiatives in procurement and contract management.
  • Strengthened supplier relationships through targeted engagement strategies.
  • Developed supplier registration platform to streamline onboarding processes.
  • Ensured adherence to regulatory requirements for registration, qualification, and offer screening.

Governance and Quality Section Manager

stc
Riyadh, KSA
09.2022 - 05.2024
  • Developed and unified policies, processes, and tools to streamline service delivery.
  • Identified barriers in sourcing practices and proposed solutions to mitigate future obstacles.
  • Managed governance frameworks across stc and its subsidiaries, ensuring adherence to standards.
  • Provided guidance to subsidiaries on policies and governance requirements through rule-sharing.
  • Oversaw communication of standards for end-to-end development activities, from creation to documentation.
  • Led initiatives to enhance policies and processes, maintaining alignment with best practices.
  • Conducted quality sessions to increase awareness of corporate quality standards.
  • Defined targeted services and developed a comprehensive service catalogue based on approved guidelines.

Quality Supervisor

stc
Riyadh, KSA
10.2020 - 09.2022
  • Led process management and design, ensuring robust process control mechanisms.
  • Defined measurable KPIs for all sector processes to accurately reflect performance.
  • Managed development of annual quality audit plan encompassing all quality activities.
  • Conducted analysis and reported findings from quality audits to relevant stakeholders.
  • Established tracking mechanism for audits and quality programs, maintaining records of improvement recommendations.
  • Developed and executed quality incident program, incorporating a suggestion system for continuous improvement.
  • Recommended enhancements based on incident program evaluations and stakeholder feedback.

Quality Specialist

stc
Riyadh, KSA
10.2018 - 10.2020
  • Established critical processes to enhance customer experience in CX sector.
  • Developed and measured KPIs for ongoing performance monitoring.
  • Evaluated quality KPIs against corporate standards and benchmarks.
  • Collaborated with external and internal audit teams to refine quality-related procedures.
  • Streamlined business processes for mobile and residential services in CX sector.

Senior Planning & Performance Analyst

stc
Riyadh, KSA
11.2016 - 10.2018
  • Optimized organizational effectiveness through data analysis and strategic planning.
  • Evaluated performance metrics to drive informed decision-making and uncover trends.
  • Recommended actionable insights to enhance operational efficiency across departments.
  • Forecasted and monitored key performance indicators to support strategic guidance for senior management.
  • Aligned business objectives with measurable outcomes to effectively support organizational goals.

Education

Master degree - Public Administrations

King Saud University
Riyadh, KSA
02.2009 - 02.2013

Bachelor degree - Public Administration

King Saud University
Riyadh, KSA
06.2004 - 06.2008

Skills

  • Leadership
  • Communication skills
  • Team work
  • Time management
  • Problem solving
  • Governance and compliance
  • Quality Management
  • Microsoft Office

Certification

  • Level 2 Supply Chain Pathway Professional Certificate (IOSCM - 2025, Saudi Arabia)
  • Driving Performance and Effective Governance (ADAL - 2025, Saudi Arabia)
  • ISO 22318 Supply Chain Continuity Management (BSI - 2025, Saudi Arabia)
  • Expenditure Review Methodology Course Certificate (EXPRO - 2025, Saudi Arabia)
  • Certificate of Appreciation helping improve the Quality Index (stc - 2025, Saudi Arabia).
  • Being a Change Leader Course Certificate (stc - 2023, Saudi Arabia).
  • Training of Trainers (TOT) certificate (stc- 2019, Saudi Arabia).
  • Certificate in Advanced Business Process Analysis, Mapping & Modelling (2017, UAE).
  • Certificate of Appreciation for supporting the flu vaccination campaign (MOH -2014, Saudi Arabia).
  • Best Employee award (Samba - 2013, Saudi Arabia).
  • The Art of Dealing with Other People Course Certificate (the Banking and Financial Studies Centre - 2012, Saudi Arabia).
  • Best Employee award (Samba - 2012, Saudi Arabia).

Timeline

Governance and Quality Senior Manager

Ministry of HRSD
05.2024 - 07.2025

Governance and Quality Section Manager

stc
09.2022 - 05.2024

Quality Supervisor

stc
10.2020 - 09.2022

Quality Specialist

stc
10.2018 - 10.2020

Senior Planning & Performance Analyst

stc
11.2016 - 10.2018

Master degree - Public Administrations

King Saud University
02.2009 - 02.2013

Bachelor degree - Public Administration

King Saud University
06.2004 - 06.2008

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Walaa Abdullah Alsulaimani