Walaa' Al Noodeli
Alqassim,SAUDI ARABIA
Summary
looking for a career development , where I can develop my strengths and knowledge, to enhance my experience, skills and capabilities, to be a part of the success story. I'm a quick learner who works well under pressure and eager to achieve the goals and objectives.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Quality assurance administrator
Alrajhi Bank - Tanfeeth
Alqassim, Saudi Arabia
03.2022 - Current
- Prepared and issued service user questionnaires to solicit feedback and suggestions.
- Attended meetings and submitted decisions made to senior management for approval.
- Updated individual service audit spreadsheets with review results.
- Maintained up-to-date procedures for complaints and compliance.
- Analysed data from external sources to identify potential product and service issues.
Customer service & Sales
ALKALEEJ TRANING AND EDUCATION
Alqassim, Saudi Arabia
04.2021 - 10.2021
- Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
- Selling the products and services to the clients of the company and convincing them about their usability and advantages
- Searching for opportunities that enhance the sales and benefit the clients
- Providing outstanding and special services to the clients
- Upholding the sales reports, records, and other important documents of the clients
- Maintaining the interactions with the active foreign and Domestic clients and identifying new clients as well as new business possibilities
- Developing creative sales initiatives and applying them to improve the financial gains of the organization
- Ensuring that the requirements of the clients are met
- Meeting the sales quotations and financial targets
- Managing the questions of the clients and clearing all their doubts on the products and services
Education
Bachelor of Arts - English Language and Translations
QASSIM UNIVERSITY
ALQASSIM 04.2014 - 12.2018
Skills
- Data recording
- Knowledge of quality systems
- Staff training and development
- Quality control tests
- Systems Analysis
- Data analysis
- Quality assurance background
- Scheduling and calendar management
- Database administration
- Report writing
- Documentation control
- Motivational leadership style
- Workflow planning
- Public Relations
- Data entry
Languages
English
Advanced
Timeline
Quality assurance administrator
Alrajhi Bank - Tanfeeth
03.2022 - Current
Customer service & Sales
ALKALEEJ TRANING AND EDUCATION
04.2021 - 10.2021
Bachelor of Arts - English Language and Translations
QASSIM UNIVERSITY
04.2014 - 12.2018
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