WALAA BADR
Riyadh,KSA
Summary
Professional corporate and individual travel consultant plus customer service experience with over than 10 years experience in sales & Travel consultancy field.
Seeking for job opportunity appropriate with my potential and my qualifications in order to develop and enrich my experience in sales field.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Quality Auditor English/ Spanish
Proper Business Solutions
2021.10 - Current
- Auditing.
- Monitoring
- Training " Egyptian, Latin Americans"
- Sending feedback on performance.
- Applying an action if needed
- Translating scripts into Spanish.
- Approving leads before sending to the clients.
Real estate Agent " Bilangual"
Proper Business Solutions
2020.10 - 2021.10
- Telemarketing
- " Real estate, Solar campaigns, Roof inspection".
Travel Consultant
Seera Group Corporate & Ministry of Health
2019.01 - 2020.01
- Working on itineraries with TO " Travel Orders "
- Reserving wheel Chairs, Meals,
- Book flights, lodging & Car reservations.
Customer service representative at Freedom.Ca
Teleperformance EGY
2017.06 - 2019.09
Senior travel consultant at Expedia USA
Teleperformance Egypt
2018.01 - 2019.01
- Working at the Elite Desk & Helping VIP people
- & AARP American Association of Retired People.
- Handing Lodging operations,
- Travel itinerary using GDS Amadeus, Saber Red
- Handling complaints, Special Requests " Check in, Seat selection. etc"
- Working with Tier 3 Managers in HQ in Las Vegas.
- Working with Ticketing Office in Toronto.
Subject matter expert at Du" Dubai" Account
Teleperformance
2015.06 - 2017.05
English and Spanish Instructor & Translator
2011.01 - 2015.01
Education
Spanish/English
Alsun Ain-Shams University
2007.09 - 2011.06
Skills
- Courses
- Amadeus Expert
- Sabre Red American Ticketing system
- TICO "Travel Industry council of Ontario"
- Skills
Communication , interpersonal skills and team player
Analytical and problem solving skills
Able to work independently and efficiently to meet deadlines
Self-motivation and willing to learn new technologies required
- Languages
- English
- Spanish
- Arabic
Custom
upon request
Timeline
Quality Auditor English/ Spanish
Proper Business Solutions
2021.10 - Current
Real estate Agent " Bilangual"
Proper Business Solutions
2020.10 - 2021.10
Travel Consultant
Seera Group Corporate & Ministry of Health
2019.01 - 2020.01
Senior travel consultant at Expedia USA
Teleperformance Egypt
2018.01 - 2019.01
Customer service representative at Freedom.Ca
Teleperformance EGY
2017.06 - 2019.09
Subject matter expert at Du" Dubai" Account
Teleperformance
2015.06 - 2017.05
English and Spanish Instructor & Translator
2011.01 - 2015.01
Spanish/English
Alsun Ain-Shams University
2007.09 - 2011.06