Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WALAA DAGHASH

Business Administration
Riyadh

Summary

Brings nearly 5 years of experience in the banking sector, with a background in both Customer Service and Electronic Channels roles at Arab Bank. This experience has developed strong client-facing skills, problem-solving abilities, and a deep understanding of digital banking services and customer experience enhancement. Currently working as a lecturer at the Saudi Logistics Academy, with a focus on knowledge transfer and talent development.Dedicated to continuous learning and consistently pursuing top training programs relevant to the job market. Recognized for adaptability, eagerness to grow, and a strong commitment to professional and career advancement.

Overview

11
11
Certificates
8
8
years of professional experience

Work History

Lecturer

Saudi Logistics Academy
Riyadh
12.2024 - Current

Main Responsibilities:

  • Prepare Training Materials: Develop and design appropriate training content that aligns with training objectives and meets the needs of trainees.
  • Deliver Training: Present lessons and lectures in a clear and engaging manner, ensuring active trainee participation and interaction.
  • Use Diverse Teaching Strategies: Apply innovative and effective teaching methods, including presentations, group discussions, and practical exercises.
  • Assess Trainees: Conduct regular assessments to measure trainee progress and comprehension, providing constructive feedback to help improve their performance.
  • Manage Training Sessions: Organize and structure training sessions, including time management and the arrangement of activities to ensure smooth training delivery.
  • Prepare Reports: Write comprehensive follow-up reports on trainee progress and performance, offering recommendations for future improvements.
  • Motivate Trainees: Encourage trainees to engage with the training materials and apply them in real-life scenarios, motivating them to reach their highest potential.
  • Stay Updated with Training Trends: Keep up with the latest trends and methods in the training field, updating training materials to stay aligned with market developments.
  • Collaborate with Teams: Work closely with education and development teams to create and deliver integrated training programs that meet organizational needs.
  • Respond to Trainee Inquiries: Provide ongoing support and guidance to trainees during and after training sessions, addressing any questions or concerns.

Customer Service Officer

Arab Bank
12.2017 - 04.2023

Main Responsibilities:

E-Channel Employee

Arab Bank
Amman
08.2017 - 12.2017

Main Responsibilities:

Education

Master's Degree in Business Administration - undefined

Al-Isra Private University
10.2018 - 7 2020

Bachelor's Degree in Business Administration - undefined

Tafila Technical University
09.2013 - 5 2016

Skills

Strong organizational skills and excellent time management

Exceptional communication and interpersonal skills

Ability to work independently and as part of a team

Attention to detail and the ability to handle multiple tasks simultaneously and handle work pressure excellently

Fast learning and continuous development of necessary skills

ability to solve problems and make decisions

Certification

Human Resource Management Diploma

Timeline

Lecturer

Saudi Logistics Academy
12.2024 - Current

Master's Degree in Business Administration - undefined

Al-Isra Private University
10.2018 - 7 2020

Customer Service Officer

Arab Bank
12.2017 - 04.2023

E-Channel Employee

Arab Bank
08.2017 - 12.2017

Bachelor's Degree in Business Administration - undefined

Tafila Technical University
09.2013 - 5 2016
WALAA DAGHASHBusiness Administration