Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

WALAA DAGHASH

Business Administration
Riyadh

Summary

Brings nearly 5 years of experience in the banking sector, with a background in both Customer Service and Electronic Channels roles at Arab Bank. This experience has developed strong client-facing skills, problem-solving abilities, and a deep understanding of digital banking services and customer experience enhancement. Currently working as a lecturer at the Saudi Logistics Academy, with a focus on knowledge transfer and talent development.Dedicated to continuous learning and consistently pursuing top training programs relevant to the job market. Recognized for adaptability, eagerness to grow, and a strong commitment to professional and career advancement.

Overview

11
11
Certificates
8
8
years of professional experience

Work History

Lecturer

Saudi Logistics Academy
Riyadh
12.2024 - Current

Main Responsibilities:

  • Prepare Training Materials: Develop and design appropriate training content that aligns with training objectives and meets the needs of trainees.
  • Deliver Training: Present lessons and lectures in a clear and engaging manner, ensuring active trainee participation and interaction.
  • Use Diverse Teaching Strategies: Apply innovative and effective teaching methods, including presentations, group discussions, and practical exercises.
  • Assess Trainees: Conduct regular assessments to measure trainee progress and comprehension, providing constructive feedback to help improve their performance.
  • Manage Training Sessions: Organize and structure training sessions, including time management and the arrangement of activities to ensure smooth training delivery.
  • Prepare Reports: Write comprehensive follow-up reports on trainee progress and performance, offering recommendations for future improvements.
  • Motivate Trainees: Encourage trainees to engage with the training materials and apply them in real-life scenarios, motivating them to reach their highest potential.
  • Stay Updated with Training Trends: Keep up with the latest trends and methods in the training field, updating training materials to stay aligned with market developments.
  • Collaborate with Teams: Work closely with education and development teams to create and deliver integrated training programs that meet organizational needs.
  • Respond to Trainee Inquiries: Provide ongoing support and guidance to trainees during and after training sessions, addressing any questions or concerns.

Customer Service Officer

Arab Bank
12.2017 - 04.2023

Main Responsibilities:

E-Channel Employee

Arab Bank
Amman
08.2017 - 12.2017

Main Responsibilities:

Education

Master's Degree in Business Administration - undefined

Al-Isra Private University
10.2018 - 7 2020

Bachelor's Degree in Business Administration - undefined

Tafila Technical University
09.2013 - 5 2016

Skills

Strong organizational skills and excellent time management

undefined

Certification

Human Resource Management Diploma

Timeline

Lecturer

Saudi Logistics Academy
12.2024 - Current

Master's Degree in Business Administration - undefined

Al-Isra Private University
10.2018 - 7 2020

Customer Service Officer

Arab Bank
12.2017 - 04.2023

E-Channel Employee

Arab Bank
08.2017 - 12.2017

Bachelor's Degree in Business Administration - undefined

Tafila Technical University
09.2013 - 5 2016
WALAA DAGHASHBusiness Administration