Training & Quality Manager
Zain KSA
12.2019 - Current
- Create and execute learning strategies and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (Coaching, job-shadowing, online training)
- Manage to design and deliver e-learning courses, workshops and other trainings
- Assess the success of development plans and help employees make the most of learning opportunities
- Help managers develop their team members through career pathing
- Track budgets and negotiate contracts
- Hire and oversee training , Quality and L&D Specialists
- Manage to deliver the intervention to develop the required staff talent level
- Mange to improve the employees skills in their careers as well as going throw cost optimization by providing in-House and private training programs.
- Monitored individual service returns and updated master quality assurance spreadsheets.
- Implemented and maintained complaints and compliance action tracker to improve production standards.
