Summary
Overview
Work history
Education
Skills
Websites
Certification
Languages
Custom
Timeline
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Waleed Alattar

Jazan

Summary

Accomplished HR professional with expertise in strategic workforce planning, performance management, and career path development. Proven track record in designing training programs and building high-performing teams, while ensuring institutional compliance and leading cross-functional teams. Adept at change management and institutional transformation, fostering a performance culture through developing evaluation systems and linking rewards to performance. Skilled in developing Key Performance Indicators (KPIs), applying Six Sigma and Lean methodologies for process re-engineering, and enhancing employee journeys to improve work environment and Employee Experience (EX). Committed to integrating digital technologies in HR to link Customer Experience (CX) with organisational goals.

Overview

19
19
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Senior Quality and Training Lead

General Organization for Social Insurance (GOSI)
Jazan
01.2021 - 06.2025
  • Managed a team of 22 employees and developed individual empowerment and training plans.
  • Integrated pension and insurance systems, increasing operational efficiency by 90%.
  • Reduced inquiries by 50% through developing an interactive systems map.
  • Improved customer experience by 15% via a multi-certified ISO project.
  • Supported the Medical Committee in processing health cases, enhancing service and quality integration.
  • Increased team efficiency by identifying skill gaps and providing targeted training..
  • Created a positive learning environment that encouraged active participation from attendees..
  • Developed detailed training manuals for better understanding and implementation among staff.
  • Outlined HR objectives and assessed learning outcomes to guide planning activities.

Branch Manager

Public Pension Agency (PPA)
Jazan
01.2016 - 12.2021
  • Served over 320,000 clients, achieving a 95% service quality rating.
  • Reduced waiting times from 17 to 10 minutes using the SQMA methodology.
  • Represented the agency in over 200 legal cases.
  • Trained 13 employees on electronic systems.
  • Launched programs and workshops for new beneficiaries and retirees.
  • Led team meetings to foster communication and collaboration.
  • Monitored operations to assess and highlight results.
  • Reviewed reports from subordinate management to identify areas of opportunity.

Branch Manager - Founder

Public Pension Agency (PPA)
Jazan
01.2006 - 12.2010
  • Established the branch from scratch, building its administrative and operational structure.
  • Developed procedural manuals and implemented compliance and quality standards.
  • Initiated community programs and managed retiree relations.
  • Ensured branch met all regulatory requirements for safe operation.
  • Built partnerships with local businesses fostering community relations.
  • Fostered a positive work environment, improving overall team morale.
  • Oversaw recruitment process, ensuring selection of competent staff members.
  • Provided excellent customer service, securing client loyalty.
  • Worked with board of directors to establish objectives and decisively lead operations.

Education

MBA - Financial

Ibn Rushd College
ABHA
01.2023 - 12.2023

Bachelor of Public Administration -

King Khalid University
ABHA
01.2006 - 12.2006

Integrated Marketing Diploma - Marketing

Mastery Academy
01.2022 - 12.2022

Skills

Strategic Workforce Planning

Leading Cross-Functional Teams

Fostering a Performance Culture

Developing Key Performance Indicators (KPIs)

Applying Six Sigma Methodologies

Developing Work Environment

Enhancing Employee Experience (EX)

Linking Customer Experience (CX)

Project Management

Certification

  • Customer Experience, Oxford Management Centre, UK, 2024
  • Certified Trainer TOT, Global Golden Board, 2019
  • DISC Behavioral Assessment & Development Consultant, 2016
  • PMP - Project Management Professional, 2023
  • Six Sigma Black Belt, Saudi Quality Council, 2021
  • Internal Assessor, King Abdulaziz Quality Award, 2020
  • Certified Business Professional, Elm Company, 2018
  • OSHA Certificate - Occupational Safety and Health, 2019

Languages

Arabic
English

Custom

  • Appreciation Certificate from the Governor of Jazan Region for leading the 'Fakhr wa E'tizaz' event.
  • Highest Customer Satisfaction Rating in the Region.
  • Developed a remote service model for remote communities, significantly reducing travel costs.
  • Successfully led digital transformation projects, achieving significant operational savings.

Timeline

MBA - Financial

Ibn Rushd College
01.2023 - 12.2023

Integrated Marketing Diploma - Marketing

Mastery Academy
01.2022 - 12.2022

Senior Quality and Training Lead

General Organization for Social Insurance (GOSI)
01.2021 - 06.2025

Branch Manager

Public Pension Agency (PPA)
01.2016 - 12.2021

Branch Manager - Founder

Public Pension Agency (PPA)
01.2006 - 12.2010

Bachelor of Public Administration -

King Khalid University
01.2006 - 12.2006

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Waleed Alattar