Waleed Alsaaed
AML Investigator
Riyadh,01
Summary
- Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable, budget administration and payroll. Gifted in building and leading solid teams to handle high-volume operations with consistency, accuracy and full compliance with regulatory requirements.
- Hardworking and driven to work quickly and effectively on projects in all types of environments.
- To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
Work History
AML Compliance Investigator
Saudi National Bank
Riyadh, Saudi Arabia
11.2020 - Current
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Interacted with law enforcement agencies, regulators and financial institutions to coordinate investigations related to fraudulent activities.
- Communicated with compliance manager to thwart potential money laundering or terrorist financing.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Studied economic information and read historical data to evaluate soundness of operational practices against business framework.
- Resolved problems concerning loan investment portfolios, capital and specific or large troubled accounts.
- Investigated activities of institutions to enforce laws and regulations, assessing legality of transactions and operations or financial solvency.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Retail Banking Operations Officer
Samba Financial Group
Riyadh, Saudi Arabia
08.2009 - 11.2020
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Implemented processes that simplified procedures and reduced average processing time.
- Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
- Optimized business processes to foster operational efficiency.
- Verified compliance with best business practices throughout organization.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Kept up-to-date and accurate funding accounts for internal departments, key programs and special projects.
Call Center Customer Service Representative
Samba Financial Group
Riyadh, Saudi Arabia
08.2003 - 08.2009
- Provided information regarding charge accounts, Credit Cards and loyalty programs.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
BBA - Economics
Imam Mohammed Bin Saud Islamic University
Saudi Arabia, Riyadh 10.2010 - 06.2014
Associate of Science - Computer Programming, Specific Applications
Institute of Public Administration
Saudi Arabia, Riyadh 09.1999 - 05.2002
Skills
Teamwork and Collaboration
Data Management
Multitasking Abilities
Excellent Communication
Training and Development
Conflict Resolution
Organization and Time Management
Analytical and Critical Thinking
Business development expertise
Process implementation
Operations analysis
Business planning
Business Intelligence Analysis
Timeline
AML Compliance Investigator
Saudi National Bank
11.2020 - Current
BBA - Economics
Imam Mohammed Bin Saud Islamic University
10.2010 - 06.2014
Retail Banking Operations Officer
Samba Financial Group
08.2009 - 11.2020
Call Center Customer Service Representative
Samba Financial Group
08.2003 - 08.2009
Associate of Science - Computer Programming, Specific Applications
Institute of Public Administration
09.1999 - 05.2002